Excelente servicio tuve un detalle con la cámara y ellos vía remota me atendieron excelente Jenny me atendió excelente y resolvió todo los problemas vía remota muy feliz con la marca

Any issue installing was solved fast by the customer support! I will be shopping with them again

Awesome product for the money...

This is an excellent PTZ camera. The camera immediately connected to my Elgato HD60 Pro HDMI capture card like it was Plug n Play. But there are two things you should know: 1. The manual provided with the camera is the typical 2nd year English student translation from Chinese to English. It is of limited value. Since the camera is essentially a direct clone of the PTZ Optics models PT30X-SDI-GY-G2 and PT30X-SDI-WH-G2 cameras, just go to the PTZ Optics web site and download the manual for these cameras. You will learn much more about the installation and setup process than you will ever learn with the manual that comes with the AVKANS camera. 2. The IR remote control only works if you point it at the FRONT of the camera. Since many users will be located at a position behind the camera you must do this: Buy an IR Extender cable (Amazon Cable Matters Infrared Remote Extender Cable, IR Repeater Cable - 25 Feet, or 10 Feet - whatever you need) so that the camera can be positioned with the front facing front. The IR Extender can then be installed to deliver the IR signal from the remote control to the front of the camera, and it will work fine. People controlling the camera with a serial joystick or an IP connection will not have to worry about this. I highly recommend this camera.

We do not have access to tech savvy individuals at our church. Jenny was excellent to work with. Very polite and understanding of our situation. She went out of her way to work around the 12 hr. time zone difference. We had a major issue getting the NDI working in this camera and she was able to solve the problem on-line. As for the camera, it was easy to install and connect, has excellent picture quality and zoom features.

I bought this camera to use for various outdoor and indoor video shoots for a musical performing group. I was able to (barely) get by with it for the first event, but there were enough video quality problems using it outdoors that Im going to return it. For use in indoor environments, this camera certainly seems usable to me, so I would have no trouble recommending it for someone who wants a basic PTZ camera for a conference room or whatever. In the process of testing this thing out, Ive written large amounts of custom software to throw commands at the device, enabling me to see exactly what does and doesnt work. Im providing this detailed review for anyone who cares about using this for semi-pro live streaming purposes, which tends to have much steeper requirements than, for example, a conference room camera. I hope this detailed review is helpful for folks when deciding whether the cameras limitations are something you can work with, and I hope the manufacturer addresses the firmware limitations Ive encountered in the near future. Indoor video quality: Video quality seems comparable to other cameras on the market, and having a 30x zoom is, of course, great. Its the difference between being able to put a camera at the back of a church and having to put it smack in the middle (though I do wish that the NDI camera manufacturers would include screw threads so you could put teleconverters on them for reach applications). Outdoor video quality: This camera seems to get the exposure badly wrong outdoors when you have a wide contrast ratio (e.g. brightly lit people in the foreground, but shadowed trees in the background), resulting in massively blown highlights. I did not experience this with other NDI cameras (NewTek, Marshall) in the same position, so this should be considered a bug in and of itself. (For that shoot, I was able to swap it with a different camera and put it in a spot where the lighting wasnt so challenging.) Unfortunately, unlike most other cameras on the market, this camera does not provide any web-based control over exposure. This firmware limitation really needs to be fixed ASAP, because unless youre using the camera in a conference room, youll probably eventually run into a situation where you really need exposure compensation. That said, in most indoor environments, it shouldnt be a problem, because the camera *does* have backlight compensation (brightening the highlights further), which is available from the remote and the web UI, IIRC. It is possible to partially work around this limitation with the right external hardware or software. Specifically, this camera supports full manual control over the shutter speed, iris, and gain. You can control that with VISCA-over-IP with the right software. I have not tested the NDI exposure adjustment APIs to see if they work. Its worth noting, however, that neither NewTeks video monitor app nor Siennas similar app supports any exposure control whatsoever, so the answer to that question is mostly academic. The biggest disappointment here was that the camera does *not* appear to support exposure compensation, even over VISCA — only full manual control. (Nothing happens when I send the exposure compensation set command; Ive tested the same code on Marshalls 4K cameras, and it works, so Im reasonably certain that this is an actual firmware limitation.) Unfortunately, the lack of exposure compensation makes it challenging to deal with this camera for what I was planning to use the camera for. Position recall: Like all NDI PTZ cameras, it fully supports storing pan/tilt/zoom locations for near-instant recall. If you have multiple cameras, you may find yourself using this frequently. The motion is fast, so youd never want to have it move on its own while the camera is live, but the feature makes it easy to point the camera at a known location while youre streaming video from a different camera (or other source). PTZ control: Over NDI, pan and tilt work as expected, but zoom control is a single speed (fast). Again, this is a common bug in a lot of these cameras; the same bug exists on cameras by NewTek and Marshall. The workaround is to control the cameras using VISCA-over-IP. VISCA-over-IP behavior: This camera supports two different VISCA-over-IP modes: TCP-based control on port 5678 and UDP-based control on port 52381. That last one was hard to discover; its not the port that PTZOptics uses (1259), and the protocol for UDP on that port requires somewhat different data than the TCP port does, or else weird stuff happens. I ended up finding out about the protocol differences by reading a document from Marshall about their IP cameras (very different hardware, but apparently similar firmware). With this mode, the camera supports... probably eight zoom speeds, though my limited testing so far couldnt confirm that all of the speeds are actually different; there are at least four distinct speeds, and probably eight. In other words, always use VISCA-over-UDP with this camera, at least in the current version of the firmware. Note that this problem is not unique to this camera. Ive seen the same bug with 4K30 cameras from Marshall and 4K60 cameras from NewTek. In other words, Im pretty sure the problems Im having are probably in the NDI SDK itself (or perhaps in their sample code). Besides the zoom speed bugs, theres one other bug I ran into. When a client disconnects suddenly and tries to reconnect, this camera can freeze, requiring you to power-cycle the camera. This bug also exists on older firmware revisions from NewTek (I have not seen this in v.105), and on current firmware from Marshall; this seems to be a really common firmware bug. As long as your network is robust, youre probably okay, but you should be aware of this bug. If the camera stops providing video, power-cycle it. (This is where PoE can come in handy.) The manufacturer has assured me that theyll take a look and try to figure out whats going on, as has the NDI SDK team. I could fairly reliably (accidentally) reproduce the failure as follows: 1. Open an NDI connection to the camera. 2. Disconnect the network for a while (no idea how long — maybe a minute or two). 3. Reconnect the network. 4. Try to reestablish the connection. Or instead of waiting, reboot the computer. That has the same effect. While in the crashed state, the camera responds to low-level network traffic (DNS service discovery), so NDI apps can see the camera, but you cant get video or audio packets from the camera. PTZ control is also nonfunctional, whether over the NDI protocol or VISCA-over-TCP (didnt try VISCA-over-UDP). In short, some critical process in the camera likely crashed or froze and never came back or got restarted. One other thing to be aware of is that the SDI connection sticks out a long way. Ive seen this on some other SDI gear as well, so this isnt unusual for SDI hardware, but it is baffling. Im not sure why they didnt use a standard BNC connector and went with one that sticks so much farther than normal, but it is what it is. Be aware of the snag risk. Also, be aware that the green block thats sticking out of your camera when you get it is a removable terminal block. It isnt obvious that it is unpluggable at a glance; I realized this when I bought a camera from another manufacturer, and they shipped a similar block, but in a plastic bag. Its probably worth unplugging that immediately unless you plan to use it, because having extra plugs sticking out the back of the camera is an accident waiting to happen, IMO.

No issues... implemented easily

We purchased 3 of these for our church, all configured with static IP and they are working flawlessly on NDI!

Love the the cameras. Jenny and David were VERY helpful with the setup problems that I had. It turned out to be a firewall issue.

I bought this camera for church install. Their budget was tight, but this fit the build. They needed something thar could operate remote, and carry the audio with the HDMI signal to another building. There was one setting on the camera I couldnt figure out how to change and the support was great. Make sure if you want that setup to switch dvi to HDMI in the menu settings. Thanks and I would buy again.