BISSELL, 3061 Featherweight Cordless Stick Vacuum, Electric Blue, Black

Had it for less than a year and was still under warranty. Used it for everyday light vacuuming of wood floors and small rug. Was great until the vacuum part stopped holding a charge, which was odd because the small hand held vacuum part continued to hold a charge. The unit is a two in one where you charge and then you can detach the hand held. Clearly not a battery issue as the hand held still held a charge, but Bissell customer service said I had to buy a box and send it back for them to inspect the battery. When I said thats clearly not the issue they said well then youll have to call back and speak to someone else.

It took awhile to find this vac stick. I didn’t want one with the dust cup at the top of the appliance. I wanted it at the bottom. This bissell checked off that request. I love the swivel. It is also easy turn brushes on and off too. This vac is not heavy either. That is a big deal. The compact size of this makes it for in so many laces a larger vac wouldn’t fit. This is a 10 star item!!

I have a two story with carpet upstairs. I keep a regular Bissell vacuum upstairs for the carpeted rooms. My entire downstairs is hardwood. The stick vacuum is perfect for the stairs and the wood floors. It maneuvers easy and gets under and behind everything. Its also cordless. As it turns out, Bissell is the brand that tends to be the brand that always works best for me. I get the best price for the best product. I also have the carpet spot cleaner. Excellent also.

Like the vacumn. Great suction power but extremely hard to reattach filter assembly into dirt tank after you empy the tank.

I Like the Overall Features of this Unit. My Only Objection is that Almost the Smallest Amount of Hair or even Fuzz in the Brush Shuts the Unit Down Until it is Removed.

I needed something besides an expensive Dyson (I have that) after we moved to a house with three floors. I have one cat who sheds and tracks litter. This vac gets the litter on one or two passes, fine by me. Gets everything else pretty much on one pass! It’s not as lightweight as you’d think, but I’m 70 and it works for me. The charge lasts a long time if you are not doing the whole house, but after I got one for upstairs, I got another for the main floor. We do whole floors on one charge, just keep an eye on the light in front and when it changes to red, you charge it. No big deal. I lift it up, plug in the charger on the bottom, stand it next to the outlet and that’s that. AND, here is a BIG deal. It stands by itself! That allows us to fit it into a closet easily or stand it in a corner. That’s genius really. Never thought I’d enjoy that part so much!

This vacuum is great. It picks up pet hair and is lightweight and easy to use.I highly recommend this vacuum!

It’s able to stand by itself light weight

We purchased this vacuum on July 3, 2021. We chose this one because of the reviews, the light weight aspect, the features, and because it was cordless. We also bought into the helping animals marketing. On August 31, 2022 it did not turn on. We have maintained the equipment, changed filters, etc as the user manual directed. We have engineered hard wood (vinyl plank) throughout our home. We called the product support line provided by Amazon today, September 10, 2022. First representative- Gathered our information, did some trouble shooting, informed us we were out of guarantee (waranty) and that the best he could do was 20% off a new unit. We would have to pay shipping and there was no option for extended protection. The unit would take 1- 2 weeks to arrive at our home. Total cost would be around $120. We asked him to tell us why we should buy another Bissell if it was going to die right after the warranty period. He just kept reiterating that because we were outside the warranty, he could offer 20% off a new unit. We asked to be transferred to sales based on the assumption that a sales person might be better versed in reliability and if this was a frequent problem. He was pleasant enough, just very script focused. Duration of this call segment: 5- 10 minutes. Second representative- Asks for all our information AGAIN and is unable to understand us even when we spelled things out such as E as in Echo. Getting our address correct took over 5 minutes. We explain that our vacuum died, we had already done troubleshooting, the other rep offered us 20% off a new unit, but that we wanted to know why we should purchase a Bissell product again if it was just going to die right outside warranty. He started looking up other products. He suggested a corded vacuum that was suitable for carpet and also $400! We specified that we were not looking for other products and definitely not spending $400 on a vacuum that wouldnt work for us. He responded But that has a 2 year guarantee. He then wasted 10 more minutes of our lives reexplaining that our unit was out of warranty (we know) and if we want that one he can offer 20% off (we know) and that we also have to pay for shipping. We asked for a supervisor. Duration of this call segment: 25- 30 mins. Supervisor- We had to wait on hold roughly 5 minutes, so not bad at all for a weekend. The supervisor answers and sounds pissed off. Who am I speaking to? What is it you want? They have a non American accent, so we chalk it up to differences in grammar, not rudeness. We were wrong. We very briefly explain the issue. Our vacuum is just out of warranty and died. Were being offered 20% off a new unit, but were not sure we want to spend over $100 on a vacuum just to do it again in a year. Is this a common problem? Do your vacuums just make it through the warranty period and then die? We could hear a small dog loosing its yappy mind and a young (toddler?) aged child sing shrieking in the background. It was loud enough she was difficult to hear. We missed the first sentence or so and were able to hear ... Warranty was 2 years and expired in March (both these things are untrue) so 20% is a gift! No, it was a 1 year warranty and expired in July. Are you looking at the right customer? *she starts yelling angrily*I know what Im doing and you waited 4 months to call. Your warranty expired in March! What do you want?!? So were going to go ahead and take our money to a different company, thanks. We hung up. Duration of this call segment: 5- 10 minutes real time, 6 hours yelling, yapping, shriek singing time. We went to look up the corporate address to send a letter and found 4 on Google. We called the customer service line again. I gave my name and said I just wanted to corporate mailing address. Nothing complicated, just the address. She asked to place me on hold, but forgot to mute or actually place me on hold. I could hear her typing furiously for about 5 minutes. She came back and asked Why you want the address? I would like to send them a letter. I have 4 address in different locations and I wanted to make sure I sent it to the correct one. Or sometimes companies have post office boxes or something they prefer customers use. Well what addresses do you have? You... I.... You cant just give me the mailing address? No. What addresses do you have? At this point I got suspicious and said I have one in South Korea, one in Chicago, and two in Michigan. Grand Rapids is right. I have two though, one is 2345 Walker (true) and the other is 1200 Walker (false). Which is correct? They both work. Grand Rapids. Wow... Thanks I guess. and hung up. So customer service cant even get an address right. Overall it was a fantastic vacuum, until it wasnt. Get the extended protection or probably plan on shelling out $100- 200 a year to replace it when it dies a month or two out of warranty. I would not this for anyone on a fixed income as it just adds to your expenses. TL/DR: Works great until the warranty is up. Then doesnt and customer service is useless. Get the extra protection or pay every year.