Fancierstudio DG Digital Heat Press Industrial-Quality Digital 15-by-15-Inch Sublimation T-Shirt Heat Press, Black DG Heat Press Black Blue

First heat press that I have owned and I love it! Very easy to operate.

How would I contact the shop/owner for an issue!? I am having an issue with what looks like the heat plate starting to peel!?

I gave it a 4 star because I havent used it that much. It heats up quickly and seems to work great. I have made a few things but mostly for gifts so Im unsure as to whether they are staying on the clothes.

Ive been using the heat press extensively for the last 6 months and it worked fine. Of course, 3 days after the 6 month window for product support, the heat plate has stopped holding a consistent temperature. I had chosen this brand because I heard that their customer support was good, but this has NOT been proven to be the case. They are difficult to communicate with, and unwilling to acknowledge that my press is defective and not working. I even got the heat gun out to test the temperatures. Even though it was set to 350, the center 4 inches of the 15 inch press was only 340. And beyond that 4 inches the plate was over 30-40 degrees cooler! The result was sublimation prints that was clear at the center, but faded on the edges. Completely useless. I was really sad that the customer support was so unhelpful. Their English is barely comprehendible. Their suggestions for fixes are pointless--And repetitive. No matter how many times I told them I checked the pressure and settings, they still gave the same response of Check the pressure. And they had the gall to say that the temperature fluctuation was normal. Im very disappointed. Any good company would have been willing to help out just a few days outside the warranty time-period.

Item as described, manual leaves much to figure out on your own, but with youtube videos posted by other owners and a little bit of trial and error I have it figured out. Made my 1st 3 shirts this week, worked like a charm! :-D