Nero BackItUp & Burn

Ok, I refer to Backup tool that came with Nero 8. BUT since Nero have not released a fix to that version its reasonable to assume that it is still broken. Otherwise Nero have cheated earlier customers by providing software not fit for its purpose.

I bought a new backup drive that came with Nero Essentials. Essentials didnt have enough options for me so I bought the full version of Nero BackItUp and Burn. After multiple uninstalls and reinstalls, this software still does not work. Tech support is incredibly slow to respond - 36 hours minimum on their response time. In todays digital age, that slow response time is unacceptable. Even though I have asked twice now for my money back via their mail support system, I still havent heard from them. Ive called Nero and hope someone will call me back.

I bought this product just to burn DVDs for backing up my stuff, since I seem to have incredibly bad luck with back-up drives. Also I can check DVDs to see what is on them very easily. Lets just say that Im comfortable with the medium.

I conducted a restore of a Nero BackItUp DVD archive taken just 15 months ago to 3 DVD disks. I believe I was using the Nero suite 2013 and the restore process completed without any errors. The DVD media is quality and pristine and was in good storage. I could see all the file and folders as expected except ALL the files are corrupt. I know the file were intact at time of Backup and straight DVD burns of some of the files I can easily read. The backup was of an entire documents folder and sub folders consisting of about 9.6 GB of data in 3 DVD disks so the question is how can I run a successful restore and not get back any useful files? Is their product so useless and not fit for purpose that it detects or reports no errors in the original backup process and again no error detected in the restore process and I end up with nothing I can use. Just rubbish binary data.

Warum 5 Sterne? Backup sauf kleineren Festplatten wieder erstellen - funktioniert, super, wie andere BU-Programme von NERO - wenn Mann sich eingefriemelt hat OK. Fummeliger war XP, von einer 250 GB Festplatte damit auf ne 1 TB Platte zu bekommen. Aber wenn dass Festplatten Agnmet deaktiviert wird, dann läuft die Backupfunktion reibungslos. Also dises Backup-Programm kann zwar leider nicht eine 4K Festplatte runter Clustern. Das können meines wissens nach nur die Alignment-Tools der entsprechenden Festplatten-Hersteller, aber das steht ja auch nicht auf der Verpackung.

This is truly the worst backup software I have ever used. I had to upgrade from an older version of Nero BackItUp to version 12. All of my backup jobs were lost (no upward compatibility or export capability), so I had to start over. The user interface is not at all easy to understand (I have over 40 years of experience with software), much worse than the previous version. I did one full backup successfully. A week later I did an incremental backup successfully, after several false starts because the UI was so minimal. A week later I tried to do another incremental backup, but Nero insisted on doing a full backup instead. So instead of spending a few minutes creating a backup, it ran for over an hour, filling my external hard drive and then stopping when the drive was full and asking what to do now. I upgraded to v12 precisely to avoid this problem with the older, extremely slow version that would periodically do a full backup instead of incremental. It wasnt even worth the $12 I spent on the upgraded version. I would never buy this product again.

Nero back was provided via OEM for a new computer and worked fine, however I could not use the software on a newer computer. I purchased this older version to be able to restore files but I could not. I downloaded the latest version of the program, Version 10, and still could not restore the files. Nero is a poor backup program so I would stay away from it at all cost.

My wife kept bugging me to backup all our family photographs, videos and emails. A friend highly recommended the new Nero software, so I bought it

Nero does not just do automatic backup; installing it also changes your audio driver, and in my case the result was scratchy audio. SO I uninstalled Nero using Windows XPs add/remove programs, and I reset the system to the last checkpoint before installing Nero. But the audio driver is still not working. Ill have to purchase and install a new sound card with new software- not that costly, but a serious drag.