Elegance Carry On Suitcase, 20” Hardside Luggage with TSA Lock, Spinner Wheels-Black, 20-Inch

Do not purchase this suitcase. I think Level 8 might even sell an inferior version of their product on Amazon. It broke on the very first trip before I even checked my bags. It broke while loading the bag into the car on the way to the airport. The handle snapped.

I have had this bag now for almost two years. First off let me say this is the best carryon bag I have had in three decades of using carryons. The style, fit, finish, function, and feel all are really great. Super functional, rolls like a dream and super durable. I normally do not review a lot of products unless there is a reason to. I felt I had to stand up for this company. I was forced to check this bag on a flight from Asia back home. It was snowy and cold out and I changed planes so I think my bag might of sat out in the freezing weather and then was treated bad and it broke. One of the sides had a big crack in it. I had this thing for over a hear and a half so I was not too hopeful but I read the reviews to see and many said they would not fix issues but I figured what the heck Ill ask. I sent in pictures and described what happened and without anything more they said ok, new bag coming your way. Less than a week later I had my new bag ready to go on the next trip. I say this often but I truly mean it. You really find out about a friend, coworker or company not by the good things but when things go wrong. I can tell you they really stepped up without any resistance or pushback just simply asking. Huge shout out to Level8 for that. They have become my bag of choice from here on out. Great Company, Great Product!!!!

Looks great, however its lasted less than 6 months, only 8 flights. Dont waste your money.

I am sorry but please do yourself a favor and do not buy this luggge. I bought 20 and i love the look, design, and handle pull out handle is extra long.. very good for tall people. my favorite color. but as soon as i got to the airport, one of the handles broke. Getting of the plane and handle fell off competly. I am really dissapointed as it is scratch free and love the design. Was planing to buy a larger size as well but now have to shop for new company that makes way more durable luggage..

Only used once, it has damage on it..I will update pic tmr morning…but it is very nice design…really like the looks…but it is not very sturdiness.

Everything came! The packing cubes also came, I just had to open one of the pockets inside the suitcase and it was there! Suitcase came well protected in two sturdy boxes (Amazon box and brand box) as well as covered in a soft bag to help prevent scratches. It has instructions on how to reset the TSA lock. Perfect so far. I went online to see reviews abt this company and many say it’s pretty good. I will be taking it internationally so I’ll edit my review when I come back!

I received a clearly used suitcase that mustve been returned because of how easily it get damaged or it magically was acquired those scuffs and scratches in just a cardboard box.

I really liked this suitcase. It travels well, and has a good amount of space. However the top handle broke after my third trip with it.

The lock stopped working and locked me out of the suitcase on my second use. I had to break into it. Additionally, the handle never went all the way up, meaning I have to bend down to hold it. Expensive suitcase with horrible quality.

First time with hard shell luggage and will never go back! Love the colors that they offer ( we have 3 different colors). The mobility is great BUT the wheels are so free your luggage will walk away from you if not paying attention.