Microsoft Surface Laptop 4 13.5 Touch Screen - AMD Ryzen 5 Surface Edition - 8GB Memory - 256GB Solid State Drive with Windows 11 (Latest Model) - Platinum

I am completely appalled at the poor quality of the physical body of the new Microsoft Surface Laptop 4. After much deliberation between the Laptop 4 vs MacBook Air, my husband and I decided on the Laptop 4. BIGGEST MISTAKE in product choice and now customer service experience. No dropping, no trauma to the computer. One minute, its perfect. In its closed state, the laptop was tapped to point it out for someone to it. The next minute, the computer is opened to a cracked and shattered screen. We purchased this just over 2 months ago, and Microsoft Customer Service is telling me I need to pay $499 for a replacement with a refurbished computer, even though the site states that is when we damaged it ourselves. Despite explaining that we did not cause trauma to the Laptop to result in such a broken screen, the customer service agent basically called me a liar because there is no way a screen would have cracked like that without trauma. In the end, he said to go ahead and leave a review and hung up on me. I will NEVER purchase a Microsoft product again and will be letting everyone I know to avoid them and to buy Apple or any other product. My MacBook Air has been thrown around for work and Ive had NO issue for about 10 years. Ive had other brands of laptops that withstood much abuse. I cant believe we thought this Laptop could be a portable device as it is apparently meant to be gently fixed in position without touching it. But more anger provoking than the broken new device is the poor, rude, unwilling to help, and offensive customer service. Never again.

The Microsoft Surface Laptop 4 15 Touch Screen - Intel Core i7 - 32GB - 1TB itself is a decent product; HOWEVER, the one I received developed a horrible display problem.

The keyboard cant handle fast typing. If you type quickly, avoid this computer!

Great laptop for business and streaming high quality video. It is very fast compared to my Lenovo Yoga C930 that I had before and this is much cheaper.

Lo utilize por los tutoriales que mire. Pero tuve una experiencia dificil con el Keyboard porque no funciono. La reparo un tecnico en informatica y pague 120 Dolares . Ahora si funciona bien. Pero quien me reembolsara el valor de 120 $ que pague.

I travel and carry this laptop around a lot and the battery has been impressive. The setup this time was one of the easiest ever. Good job MS!

Loving my Surface Laptop 4 a lot. No issues setting it up. The touch screen is perfect, I love the feel of the keyboard. The laptop does its job. Its a basic, minimalist but high end laptop for sure. I dont do much with it but surf the web and type up notes. For the price of this laptop, it sure is great.

Wife went back to school and needed a laptop. Purchased her the i7, 32GB Ram, 1TB SSD. Highly recommend for use with Zoom, Remote classes, class projects, and Microsoft office. She especially likes to how lightweight the laptop is when going to class.

It was easy to set up, love the touch screen, but I still is a scroll mouse sometimes. Functional for my home office.

They sent a used surface pro. Was not the Surface Laptop described.