Microsoft Surface Laptop 4 13.5 Touch Screen - AMD Ryzen 5 Surface Edition - 8GB Memory - 256GB Solid State Drive with Windows 11 (Latest Model) - Platinum

Too good to be true -- this device was literally everything I ever wanted -- lightweight, great build quality, great battery life, etc. But buyer beware, dont think it wont happen to you -- I owned this for 1 year and 1 month, conveniently after the manufacturers warranty, and the screen just started to crack like a brittle piece of potato chip and I have 6-8 ugly hairline cracks throughout. Mind you, I baby this product and it lives on a desk, virtually nothing could have caused this trauma. Read the reviews, this is a problem persistent with Surface Laptop 3 models to the point where they had to offer replacements for free. This time its not the case, youll have to fork up $400 for a replacement, even if the defect is on their end. Incredibly disappointed.

Dont buy the surface laptop 4 if you want long battery life. The battery life on the surface laptop 4 does not meet anything close to the advertised amount. I replaced a 4 year old Dell with the surface 4 laptop. When using common apps like Microsoft Teams, Outlook, Edge for everyday work tasks, the battery will not last 4 hours. This is the case even when I turn off background app refreshing and turn on battery saver mode to always. The 4 year old computer I replaced had a better battery than this system. Note - I received a replacement laptop thinking maybe something was wrong with the unit and found the replacement was the same. I went through all settings and tried to reduce power useage, but it still seems limited to 4 hours. This is very disappointing for a new laptop. On a positive note, the screen quality is the best I have had for any laptop, however you have to get an external dongle to connect a monitor as there is no hdmi, dvi, or vga on the laptop.

The Microsoft Surface Laptop 4 15 Touch Screen - Intel Core i7 - 32GB - 1TB itself is a decent product; HOWEVER, the one I received developed a horrible display problem.

I’ve had this laptop for less than a year. It stopped charging last week. I’ve tried all the suggested fixes, including buying a new charger. The problem is internal to the laptop and it is a frequent issue that Microsoft is aware of. Definitely do not buy this product unless you don’t mind losing the use of the laptop after about a year.

I really like the size and style. The keyboard side has this really nice suede-like material that takes the style value up a notch. Really easy to work with. Love the touch screen. My only complaints are the short battery life, and limited number of ports. I seem to only get a few hours of use, if that, before I have to plug it in, and there is only one regular port and one C port.