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Catharine Mohr
> 3 dayProduct availability was a major consideration, all the necessary components arrived promptly. It was clearly stated in the description the strikers were not for Push Rod panic exits; no problem, there is a push-rod striker sold by these folks which also arrived promptly. The two top considerations were, in order 1)tech support and 2) replacement part availability. We wish to have a backup power supply and controller board and both are available at a very reasonable price.
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Rosa
> 3 dayIts hard to install but vendor will help correct problems you might have
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Jennifer Hurley
> 3 dayThis is a very easy to setup and flexible door access system. The customer support is what really stands this product apart from others. I have many of these systems in place but I lost the software license key for one and, anticipating that I would have to purchase a replacement, reached out to the seller. After verifying my order number he sent me a key and told me he would provide support for the life of the product. A very rare occurrence and much appreciated. Ill continue to buy these as long as they make them!
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John Hilzendeger
Greater than one weekHands down best customer support I have seen for this type of product. Highly recommend
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Dustin Will
> 3 dayDont be afraid of the slightly rough English. The hardware, the software, and best of all, the quick friendly customer service is all TOP NOTCH. I bought this for our office remodel, I may be an engineer but no IT superstar. The instructions were easy to follow and everything works as advertised and feels like quality. Considering the value for money, I am seriously considering this for home!!! Will definitely buy from this seller again.
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Jason Cave
> 3 dayLong user review without an incentive… We purchased and installed 2x 4-Door Controllers to currently operate 7 (of 8 possible) doors. I did all the wiring and programming myself and only needed some assistance from other employees when initially pulling wires from doors to main controller. So far I’ve found that these do everything that our old EXPENSIVE ($7200+ monthly fees) Kantech controllers did, (in our previous building), but with more control and NO MONTHLY MONITORING FEES. The new system uses the same Low Frequency RFID, just without the proprietary accessories and coding. You can see by the pictures that we used way too many wires that were a bit bigger then was necessary, but that was 100% our fault. We had the ability to do just basic configuration, up to automatically setting doors to unlock after a certain user swipe and remain unlocked for the day, or lock again after entry. MANY 3rd party accessories work with this system, but they also carry everything you need. We went way beyond basic as I started realizing it’s all in the basic programming to unlock all the included options (free). We even installed an emergency lockout buttons so if someone shouldnt have access or is a threat before disabling their access, we can hit button (from anywhere) and lockout all doors instantly from being utilize. Push button again and it’s all back to normal. The only gong aditional you’ll need is a small 12-7ah backup battery or Backup UPS to plug into (both optional) in case of power failure, AND wiring to all your doors/sensors. Wiring of this size is very inexpensive and can be purchased in a box of 1000-ft. of either alarm wire or CAT-5 (Ethernet wire). This system can be used with additional RFID rings, key cards, bracelets, keychains, or even stickers from this seller or 3rd party. We did have a few questions on programming, and a quick email was answered within minutes. Instructions for Every feature you want is available online, and there is a corresponding video. The fact that the whole thing is a 12V system, makes it safe to install on your own, with no worries of doing something wrong. You can always have someone install it for you, but we have a drop ceiling, making pulling all the wires pretty simple, so much so, we over did it a bit. NOTE- PRE LABEL YOUR WIRES AS YOU PULL THEM for ease of connecting. You can even use colored tape to mark each set of wires to correspod to the proper doors/accessories. For example: Yellow = main entry door card/pin reader Yellow & Red tape = entry door exit button. Yellow & Blue tape = entry door exit IR sensor. Green= Storage room card/pin reader Green & Red = Storage room exit button. Green & Blue tape = Storage Room Exit IR Sensor ETC. Each wire bundle has its own wires inside it (typically 4-wires in each), or you can use CAT-5 (or cat6/cat7 etc.), which will give you 8 wires in each. We did end up using CAT-6 on the last door after realizing our initial wires were bulkier than necessary. Made it a LOT easier, as long as you noted which individual wire color hooked up to it corresponding accessories. Pretty easy with some forethought. I can’t say enough good things about support and they always answer immediately! We used a LOT of features, and about every available option on each door, including readers, PIN#’s, IT exit sensor & exit buttons. Also utilizing rfid (finger) rings, badges, key rings, and phone app. Certain doors are programmed to stay unlocked during business hours, while others need a swipe or PIN# continuously. Setup options are endless, but again, you can also just do basic setup and scan each time you enter. Did I say support is incredible? They are!! They’ll send you direct links to AMYTHKNG you’re trying to accomplish, and just when you think something isn’t working properly, they’ll let you know exactly what you did wrong without even sending a picture. We had one door that would read incorrectly, and they knew right away that we didn’t have a specific colored wire (grey) connected properly. Support is forever, free, and you can’t ask to many questions. They’ll even jump on a video call if you want, or help you set it up remotely if you’d prefer. ANYONE who leaves a negative review just isn’t trying or has no patience. If you want a secure system that does everything, you’re going to have to install it no matter what you buy. So if you have basic knowledge of how to follow direction and tighten little colored wires into wire ports with a tiny flat head screw driver, look no further. Once you program the controller with all your users and features you want, it’s also self contained and DOES NOT need to be hooked to network. Only need to plug into network for initial programming or if you need/want to make changes to the control board (also if you want emote access, but really not necessary). I did not receive or get promos made anything for this review, I just see the occasional negative ones and it’s obviously an issue with patience or expecting a secure system to somehow come pre-wired to your facility (impossible). Ask for HELP, and it couldn’t be simpler! Many Thanks to XIANGYUN and BRs/Wood Chen for the detailed assistance, the whole system has work flawlessly with your excellent support and videos. The couple initial (minor) issues we had were all due to us mislabeling, or not wiring something securely. Plus, we brought way too many wired into the box which caused self-inflicted confusion atone or two. It’s actually so much simpler than it’s made out to be if you pay attention. If there was anything I would change, it would be having a complete user manual with every option available in front of you. I understand why they don’t do this, as it would likely get confusing for those looking for a basic system and the manual would get overwhelming to a new user if they didn’t realize most of it is just optional programming and/or accessories.
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chobbes
> 3 dayI put this system in my house & love it. Fast easy access with total control of who comes & goes :)
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M.
> 3 dayGreat product, fast shipping, excellent customer service!
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Catfish Ketchup
> 3 dayFirst you should know: there are NO PAPER MANUALS. Everything is in online documents and pdfs. its all pretty easy to follow and reference once you can find all of the pdfs you need. The wiring diagrams are very self explanatory, and easy to follow. The software manual is also easy to follow, but you will need to google around some to find one of the passwords, or ask the support team. But you’ve got to navigate around a few web pages to gather all the available pdfs to get everything together. The technical support was incredibly helpful! They were able to provide me with all of the resources I need, and were very quick to do so. They provided pdfs, links, tips and videos within a few hours of me reaching out. I even had a super obscure and specific question (the support rep who responded said I was the first person to ask for this in many many years) but was able to provide everything I was looking for. Last heads up- you will need to get extra cable to run from the controller to each of your doors. Not for the faint of heart, and it’s no smart lock that you can easily swap out in 10 minutes. You’ll need to dedicate some time and a no kidding afternoon or two to get everything set up and working. But it is absolutely worth it, and the support team is there the whole way.
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Don Ackerman
> 3 dayGreat product. Customer support is outstanding. We’ve installed many of these systems without issue. When we do have a technical question, Chen is quick to respond with phone, email and video support.