Microsoft Surface Laptop 4 13.5 Touch Screen - AMD Ryzen 5 Surface Edition - 8GB Memory - 256GB Solid State Drive with Windows 11 (Latest Model) - Platinum

Wife went back to school and needed a laptop. Purchased her the i7, 32GB Ram, 1TB SSD. Highly recommend for use with Zoom, Remote classes, class projects, and Microsoft office. She especially likes to how lightweight the laptop is when going to class.

Keypad top quality.

Product was faulty out of the box. Would shut down and make a popping noise with any movement of the laptop, which as it is a laptop and meant to be moved happens often, like when moving it an inch or placing it down on something. Attempting to exchange the product has been a huge pain. After chatting with an Amazon representative, which appeared to be the route to a replacement we were asked to trouble shoot an issue that no amount of trouble-shooting would fix. Then we were told that Microsoft would contact us, they didnt. We called Microsoft # in the email we got about follow up and the message said we had to submit the issue online. After doing so we were offered a refurbished product. Disappointed that it didnt work, that the exchange process is this broken and lastly, that in exchange for a new product we were offered a new one.

Terrible product and company! The keyboard is a BILINGUAL CANADIAN KEYBOARD which is not mentioned in the description. This meant that several keys would not produce what was shown on the keyboard. I returned the product with ALL components and then I received a message from AC Arsenal that the AC adapter was missing and I will only receive a partial refund. I KNOW that all components were placed inside the original packaging and returned. AC Arsenal is not a trustworthy company! They have dont NOTHING on their end to help with this matter. I have contacted and filed claims with UPS and still no help from anyone. Very frustrating! Seems to be a scam to dmget rid of a faulty product.

The keyboard cant handle fast typing. If you type quickly, avoid this computer!

I loved this laptop. Unfortunately even though Im currently still making payments on it, it is no longer charging. It will run for a limited amount of time while plugged in, but shuts itself down when it becomes overheated. I had to quickly purchase a chromebook,just to get me through, until I can get the battery replaced. Assuming that is the problem. I guess ultimately it my fault for not purchasing insurance. I shouldnt have assumed this laptop would run properly for at the very least,the amount of time it took me to pay it off.

Dont buy the surface laptop 4 if you want long battery life. The battery life on the surface laptop 4 does not meet anything close to the advertised amount. I replaced a 4 year old Dell with the surface 4 laptop. When using common apps like Microsoft Teams, Outlook, Edge for everyday work tasks, the battery will not last 4 hours. This is the case even when I turn off background app refreshing and turn on battery saver mode to always. The 4 year old computer I replaced had a better battery than this system. Note - I received a replacement laptop thinking maybe something was wrong with the unit and found the replacement was the same. I went through all settings and tried to reduce power useage, but it still seems limited to 4 hours. This is very disappointing for a new laptop. On a positive note, the screen quality is the best I have had for any laptop, however you have to get an external dongle to connect a monitor as there is no hdmi, dvi, or vga on the laptop.

Have had it for a week big fan of the keyboard super comfortable for typing and other applications. Does tend to run hot so keep that in mind but awesome laptop great deal.

Very nice laptop and I highly recommended this.

By the title you can tell the battery is the best thing about this bad boy. Best by far for us from all prior laptops hands down. One other best feature is the keyboard. Ooohhhhh so comfortable for a smaller laptop.