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John
> 24 hourI will put a lot more effort into this review as time goes on, however, it takes time to collect the data. The clarity is crisp as all hell and is beautiful. This is also me talking about this while projecting on a non-treated room wall. It will only get better from here. The brightness is great if its dim-lit or dark, but with daylight shining in, youll still want a tv over this. I moved mine to the corner of the room and still use it when the sun is glaring in.
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Real customer
> 24 hourBought product because of some of the reviews. Had it about five months, about 80 hrs on the lamp.was watching a movie when it shut down, no power to it, let is cool down for 12 hrs plugged it in still nothing. Can’t contact BenQ on the weekend, hope they can help me, if not out of 1500 bucks. Revising my review after contacting benq.took a little while to get through, sent project back they repaired it free of charge projector shows great no problems so far had it about a month will give is upgrade on stars from 2 to 4 stars
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Tm
> 24 hourI’m giving this a 1/5 until BenQ fixes the firmware issue that causes the projector to drop the source intermittently and at random. This is a known widespread issue.
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RicknMobile
> 24 hourAbsolutely LOVE this projector. However, the bulb/lamp burned out after only a few hours of use. Luckily it was within the return period so Amazon replaced it with a new one.
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Jo
> 24 hourBenq ht3550 only lasted less than a year stopped working. Customer service from manufacturer is terrible, hard to reach. Do yourself a favor and purchase another brand.
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Eric E. Smith
> 24 hourI used to drool over the 4k projectors and think to myself that it will be forever before I am ready to spend enough money on one. I owned the HT2050 until the HDMI ports got toasted by a nearby lightning strike and loved it. I had looked at the newer models from Benq but was not impressed with certain things they took away from them or added to them. I stumbled upon the 3550 just as it was being released and my jaw hit the floor. I finally had time to get it hooked up on a 180 screen with 4K and it blew me away! I didnt want to go to bed last night or work today. Just wanted to lock myself in the media room. I dont think you can find a better projector for the price of this one. My only complaint thus far is that it seems a bit loud during quiet scenes, but I am sitting under it.
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Cutberto
> 24 hourHonestly, one of the best projectors Ive bought. Picture quality is amazing! Customer service outstanding! Color wheel broke about 7 months in. Reached out to benq and they were able to fix the problem!
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Michael Knight
> 24 hourUPDATE***** Old review below. The projector made it just about 3 years of use and 1400 hours, now HDMI ports totally dead. It will not run a long 4k HDMI cable. Wont work. The her setting is so white washed its useless, unless you are able to figure how to set it properly. Non hdr it works great. Has an auto sense for projector fitment. Have never touched the focus and non hdr colors look very good.
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Alvin Rosser
> 24 hourLove the projector. Looks sleek and picture is amazing. It’s just pricey; took all my savings but I needed an upgrade in my media room.
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Jim P
> 24 hourLet me preface this by saying that I purchased this unit used with 28 hours on the lamp. First of all, I have no idea why the original owner gave up on this unit but...thank you. Ive been using a Mitsubishi HC4000 HD projector for the past few years, always thought the picture was pretty good...not!!! After hooking this unit up, calibrating to my liking, which by the way turned out to be very close to the original settings, so not much work here. I happened to purchase a used Epson 6020UB the same day. Ill be running the Epson in my bedroom and the Ben Q in my theater room. Hooked up both units in my theater room to start. Right off the bat, I noticed the black levels on the Epson were richer and deeper, the picture quality on both units were far and away a major improvement over the Mitsubishi. . Im using a basic pull-down 110 screen, first off, I want to know what those thousand dollar projection screens do that this $100 unit doesnt do. The picture is fantastic with both projectors. Would I spend and extra 2K for the slight improvement the Epson provides, probably not. I purchased both units used. I paid $1100 for the BenQ and wait for it...$600 for the Epson. The BenQ? If I didnt have the Epson for comparison the Ben Q meets all my needs, incredible picture, fantastic price. If price is no object the Epson is the overall better unit, my recommendation would be is to take the time and search for the Epson unit on the used marketplace. Dont get me wrong the BenQ is an amazing unit, its just the black levels on the Epson that gave it the advantage. Update: A couple of things I wanted to mention. I played with the picture adjustments and improved the black levels significantly, still not quite what the Epson is but very close. I also wanted to mention that I read a couple of reviews that stated the projector doesnt do well in rooms with ambient light. I have to disagree, my room has light bleeding in from three windows (yes, blinds are closed) and see almost no difference between watching in daytime or nighttime. I dont know what kind of light these folks have in their rooms but I havent seen a projector yet that works in a well-lit room. Close a blind or two, you may just be amazed. The only issue I have with the Epson is going to sound a little strange but, it may be too bright. I only watch in my bedroom at night so the room is totally dark, I seem to suffer from eye strain if I watch for too long (yes, Ive tried making adjustments). I need to find an acceptable lighting solution for the room that wont interfere with watching the tv. I find the light output of the BenQ at 2000 lumens is preferable to the Epsons at 2400 lumens. Im curious though, I almost purchased the BenQ TK850 due to its 3000-lumen rating, based on my experience with these two projectors, Im glad I decided on the HT3550, Im afraid my eyes would not appreciate the extra brightness of the TK850.
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