HBN WiFi Heavy Duty Dual Outlet Smart Plug with Individual Control, No Hub RequiredWhite, Compatible with Alexa and Google Assistant, 2.4 Ghz Network Only

I cant find any instructions that seem to work. I will keep trying as I think they will be great should I get them synced. Having trouble with Alexa/Amazon account syncing too.

This dual plug has terrible instructions and setup. Ive used many bluetooth and Alexa products. This one is so bad I had to return it. Every step along the way, which is many, to get it automated with Alexa was not straight forward, was confusing, did not work, or otherwise caused problems. The instructions are tiny lettering and non intuitive. I could not find the starting point. There is a link for online PDF instructions. The link goes to their home page and no further. No help. I found the app and installed it. The setup showed about a dozen different plugs. No model numbers on mine of the dozen in the app. None of the ones in the app looked like my dual plug - they were all single plugs. I tried the auto setup but the device did not appear. Eventually, I found tiny page numbers on the instructions and each page is only a half page so 1-9 goes along the top half and 10-18 along the bottom half. Then another 18 mini pages on the backside. If you just try to read the instructions you go from step 1 to step 10 to step 2 to step 11. Very confusing. I skipped the NOTE to hold on/off for 5 sec for factory reset since it was a new product. Next step - status based on blinking lights - didnt help because there were no blinking lights. Back to factory reset. But holding down the button did nothing. I tried the second button, that did the trick. Now theres a blue flashing light. Back to the app. The device showed up in auto setup. I had to enter my wifi password for the app, then again for the device. Setup timed out. I had to enter the wifi password again to retry. Timed out again. You get the picture. Eventually I copied that password so I could paste it in each time. I took several tries before the setup actually worked. Now for Alexa setup. There is a link in the app to setup Alexa. I tried it. It took me to a page that said if youre seeing this you need to update your app. I went to the app store. Looks like I have the latest version thats 1 year old - no updates available. I realized that HBN were amatuers and decided to return the product at this point. Im trying the Govee product, and theyre worked for me in the past.

It takes a bit to understand how to connect it you have to download a special app before it will connect.

I bought this so I could turn the recirculation pump on and off from upstairs. I have to agree with other reviewers...the set up can be a little frustrating. But anyone with decent tech skills can figure it out. It works well with the Alexa app or using voice commands with my Dot. Id say buy this plug if you dont mind a bit of a hassle during install. It was a good price and is working well.

I bought the 2 outlet smartplug since I see mixed reviews. I tried pretty hard to get these to work on my fish tank and couple of other outlets. When I would turn off the fish tank pump I tripped all four sets of outlets that I bought and they would turn off momentarily and turn right back on like a power loss situation. This was the only reason way I bought these, but it defeated the purpose. I did talk to customer service and I switched from the hbn app as stated in the instructions to smartlife app. However, even with the switch of apps this still did not work. They did offer a replacement, but for me to ship back the old ones cost half the price of buying new ones. My loss is your lesson learned. Pick another brand if you plan on using both outlets on the plug.

Easy to use interface - that was most important to me. Using them daily

Bought these to help our home look like were home while we will be traveling out of the country. for a few weeks. Bought them early enough so we could learn how to use them and actually see how they work prior to leaving and they do exactly what they say they do with ease. To find a pack of 4 for the price was incredible, square ones work so much better than round ones because the round ones take up too much space that you cant use anything else in your outlet. Get then before theyre gone!!

Good product. Instructions did not match the item. Instructions showed a power off button on the side. Units did not have it. To get the WiFi to connect, I figured out that you had to press and hold both arrows on the front for 3-5 seconds and they would blink blue. Then it would connect to the app. If you want the item to turn on at a certain time, then turn off, you need to cease a schedule for each event. One schedule for on, and another for off. Other than wrong instructions, items work great.

I have six of dual receptacle model and they are far and away the best Ive tried; several brands have done very poorly here, notably Wemo, they cant seem to find the devices, although there is a strong signal, and moving them often required reinstalling which was tedious; in contrast these work flawlessly, the Bluetooth feature immediately finds the device bypassing the need to manually install, and onces you given your WIFI password once youre good to go for the other devices. The software adapts perfectly to changes. I plan to purchase light switches as well.

The overall experience with this seller was great, shipping was good, delivery by Amazon was good. The product is outstanding, it synced up to Wifi without any problems, and works well with our Android phones. We are currently using them on Christmas lights inside the house. Great product that works well.