Shark AV911S EZ Robot Vacuum with Self-Empty Base, Bagless, Row-by-Row Cleaning, Perfect for Pet Hair, Compatible with Alexa, Wi-Fi, Gray

Great shark vacuum’ absoutely love it

Probably should have bought a brand new one. It was amazing when it worked. But buying refurbished is always a risk.

I just checked and we bought this model 13 months ago now, so I thought I would share the good, the bad and the meh? For context we have a 1500 sq.ft. home with all solid surface floors. Good: We have a very heavy shedding dog (English Springer Spaniel) and this does a reasonable daily job of getting the hair. It is more convenient than having to hand vacuum every day. Bad: If that seems like a very brief good list , it reflects a growing disenchantment. The longer you live with this the less there is to love. First, it never really does learn your home as advertised. It is just as hard on furniture and walls today as when it first ran. We have started to ask ourselves if the repairs are worth it. Second, it is incredibly glitchy. Cannot seem to stick to an organized approach to its very basic job. It runs increasingly random patterns as opposed to the advertised logical grid. The map needs frequent deleting and relearning. It cannot even stick to a consistent schedule. Since there is no way to manually adjust the time for the unit, it should go by the time in the app. It does not. Online searching shows many other frustrated users but no solution. Which leads right into yet another disappointment; the woefully inadequate support you will suffer. As in worthless. It is also noisy. As bad as our regular vacuum. Speaking of which, hang on to your old one. You will need to use it frequently for all the places that this misses. By the time you tear it apart every week for deep cleaning, fiddle with the very awkward scheduling, try to adjust its power settings and repair damage to baseboards and furniture, you are left as we are, wondering exactly when we bite the bullet and toss this into the trash. In our case, I think the little monster is enjoying its last week. Overall I would not say that we got our moneys worth.

Product is a cheaper iRobot, period. For half the price of the leading brand, I get half the cleaning ability. We have an iRobot and this Shark. Both clean the bottom floor and the iRobot cleans afterward. Always has more debris in its container.

I think I’m being generous by giving it 3 stars. First, we have a large single story floor plan to deal with of about 2800 sqft, so I recognize this could be a challenge, but we’ve had a Neato Botvac Connected that handled it efficiently for years, though the robot itself wasn’t that reliable and I got tired of repairing it, otherwise, I’d definitely just buy another. Enter the 2nd generation Shark IQ AV1110ARUS we bought due to the good reviews and self emptying feature. The good: it cleans well and I like the fact that the self emptying bin is bagless, unlike the Roomba i7+ (I tried this as a replacement too). Also, the Shark wanders a bit less and bumps into things WAY less and much more gently than the Roomba. Lastly, it’s much quieter in all phases of operation than the Roomba. The bad: There are many things that disappoint me. First, the very short time between recharge even running at “normal” mode, forget about “max”, of about 45 minutes or so. Then, the unit will return to base and recharge before resuming, which takes nearly 3 hours!! In 8 hours of running, the unit only covered about half of the house at which point I had to send it back to its base for the evening, cancelling the rest of the house. Then there is the mapping feature of the app, which supposedly is much improved on the newer 2nd generation, but you wouldn’t know it from my experience. Yesterday, it generated a map for half of the house, which was pretty rough and not very accurate, but it was a map. So I labeled all of the rooms it found, set up no go boundaries, etc and assumed it would continue to evolve the map as it cleaned more. Nope. Ran it more, even let it discover new places which it went into where the previous map ran out, but it wouldn’t update further. I checked with support and once “accepted”, that map is final, it won’t continue to expand on it so I was told to delete it and start over. Basically, the unit needs to run for an indefinite period and happen to wander into every space on its own before you accept the map or else you start all over. For the record, the Roomba i7+ sucks too at this, Neato Botvac Connected so far puts them both to shame, except for mechanical reliability. I’ll be returning this unit and waiting until the software improves to the point of being more helpful than frustrating. There are plenty of superior robot vacs out there for much cheaper, just really wanted the self emptying capability.

A great robot vac. Runs on schedule and cleans dog hair everywhere it goes. The only problem I faced was Wi-Fi connecting it while pairing with my phone. It took three attempts to succeed. Now I am just happy it cleans on its own.

Good worker …we named our little helper, Vern, he has been a nice addition to the family and certainly listen fairly well. Our largest concern has been the mapping of the house, Vern gets confused too often based on what he is capable of. I clean out the filters at least weekly if not more often, we don’t have pets so must of the debris is general dust. The problem with the mapping seems that once I approve the map that does look correct and then I create and label rooms is when Vern looses his mind. Apparently he doesn’t like specific orders, just general orders:). I send Vern to clean the kitchen and he’s doing a completely different room. I send him to clean the entryway and he’s right on it. It’s very confusing how some rooms he understands and most he doesn’t. We did a factory reset on Vern which was concerning as the family had grown to appreciate his efforts and we were afraid maybe an alter ego would come out… safe to say, the new Vern seems to be on top of the mapping this time. We are hoping this will continue and we regret not purchasing and adopting Vern sooner in our lives. Well worth the purchase and I think with a few tweaks or firmware updates from Shark that Vern will move right up into a 5 star category.

It can memorize its own routes and you can micromanage which rooms you want it to do. I see mine make it’s way through a door instead of bumping around everywhere, trying to find the way inside.

Pros: I have a shedding lab and the unit works great getting the hair off the hardwood floors. It rarely gets stuck under furniture or tangled in power cords. Gets dirt and hair out from under the smallest crevasses with its front sweeper brushes. Empties itself when complete. Cons: Its a little noisy when cleaning, especially when emptying itself into the main container. The mapping system is inaccurate at times with the machine hunting for the base station for several minutes. Ill send the machine to a single room to clean, but it seams to partially clean other areas as well. Doesnt get up the dog hair thats on the rug. I bust out the large upright vac for that. In all its really worth the price and the pros far outweigh the cons. Works much better than my first robot cleaner I bought in 2017. Its like day and night better! If the mapping worked better Id give it 5 stars.

We purchased this product over a year ago now. With a toddler and a big dog we were looking for a great robot vacuum. The first 6-8 months were GREAT! The vacuum ran as scheduled and our house was super clean. After about a year we noticed a serious decline in this product. Often it forgets the map, and sometimes when I log into the app is a completely different house mapped then ours. the vacuum frequently skips some rooms as well. It will avoid some furniture, but others it will continuously run into it 3-4 times in a row before moving on. It also gets stuck in an idle mode at least 2x a week. It goes around the house like it’s cleaning but doesn’t pick up anything. We clean the filter 1-2x a month since we use it so frequently, and empty the base about once a month. Overall it’s nice, but this is more of a spot clean item and isn’t reliable enough to pick up all the mess you would hope it would. We purchased it for 1/2 off, but I would NEVER pay full price