Shark AV911S EZ Robot Vacuum with Self-Empty Base, Bagless, Row-by-Row Cleaning, Perfect for Pet Hair, Compatible with Alexa, Wi-Fi, Gray

I just checked and we bought this model 13 months ago now, so I thought I would share the good, the bad and the meh? For context we have a 1500 sq.ft. home with all solid surface floors. Good: We have a very heavy shedding dog (English Springer Spaniel) and this does a reasonable daily job of getting the hair. It is more convenient than having to hand vacuum every day. Bad: If that seems like a very brief good list , it reflects a growing disenchantment. The longer you live with this the less there is to love. First, it never really does learn your home as advertised. It is just as hard on furniture and walls today as when it first ran. We have started to ask ourselves if the repairs are worth it. Second, it is incredibly glitchy. Cannot seem to stick to an organized approach to its very basic job. It runs increasingly random patterns as opposed to the advertised logical grid. The map needs frequent deleting and relearning. It cannot even stick to a consistent schedule. Since there is no way to manually adjust the time for the unit, it should go by the time in the app. It does not. Online searching shows many other frustrated users but no solution. Which leads right into yet another disappointment; the woefully inadequate support you will suffer. As in worthless. It is also noisy. As bad as our regular vacuum. Speaking of which, hang on to your old one. You will need to use it frequently for all the places that this misses. By the time you tear it apart every week for deep cleaning, fiddle with the very awkward scheduling, try to adjust its power settings and repair damage to baseboards and furniture, you are left as we are, wondering exactly when we bite the bullet and toss this into the trash. In our case, I think the little monster is enjoying its last week. Overall I would not say that we got our moneys worth.

I was disappointed of no mapping. The ad need to make it more clear.

Owned for 8 months. It runs twice a day, cleans till battery is drained doing 1400 square feet. 2 dogs 3 cats and two young boys. It is frustrating when you get a debris stuck error and when it gets confused. When it breaks I would buy another one.

I bought this at a Black Friday sale for about 300 dollars. I was skeptical about the abilities of such a small vacuum compared to the amount of hair German Shepherds leave laying on the floor at home. I have to admit, I was WRONG to judge. This thing is AWESOME!! It has cut my workload from 2 times a week vacuuming hair, to just spot cleaning the few clumps the vacuum couldnt reach. Im walking around in my socks on the bare floor, just to see how well its doing, and I cant see any dirt or hair on the bottom of my sock. And the BEST part is it finds its way back to the dock and EMPTIES itself, then gets back after it!!! I can even use my Google Home voice prompts to clean the floor and BOOM its off vacuuming... *Do not listen to the negative reviews. I am here to tell you, this thing is a WINNER!* Keep this in mind though..... Technology of any kind is never perfect. Do not go into this believing it will solve all of your floor cleaning problems because it wont. This is merely a tool to help make life a little easier, but it wont replace still needing to vacuum a few spots here and there. Whats important is that you FOLLOW THE DIRECTIONS and set it up properly, then just let it clean as much of your house as often as possible. Over time, the device will map your house and have a better idea of the areas and directions it needs to go. You will start to notice it anticipate corners and lengths or hallways almost perfectly. Just be patient and let the device learn. AGAIN, THIS TAKES TIME!! It is not instant.

To start with the straightforward stuff, it is a fantastic product for those looking for something simple to keep their rooms clean when they cannot do this. I would not recommend it for super heavy cleaning of tons and tons of fur if you have a husky or another large shedder. I do not have any pets, so this was fine with me. I use it in my basement because it gets pretty dusty down there fairly quickly. It keeps it very clean, especially from all the debris knocked off of shoes. The app was, at first, minimal and did not provide much control over the robot. But they just recently released an update that shows a more clean interface, and it allows you to pause the robot if there’s an issue. Before there was no pause button, so it would be difficult to resume it when the robot would get stuck in a situation. It definitely takes more than a few runs to learn your room and to stop running into things. I have watched it slowly grasp where everything is, and it has finally stopped running into problems as much. It used to get stuck under my computer chair, but now it recognizes it and completely ignores it. It does an excellent job of cleaning dust, debris, and even little critters. There are 3 different modes to choose from when it comes to suction strength: • Eco mode is suitable for light cleaning around the rooms if you want to save the battery and such. • Normal mode works fine if you are doing a regular clean. I mainly use this mode because it cleans the best while reaching all rooms without running out of battery. • Max mode will cause it to lose battery much quicker, but it will clean at the maximum suction. This mode is excellent for these types of situations. However, I would not recommend using this mode if the area you are cleaning is large in size.

This AV911 S EZ works much better than its overpriced, Over complicated Brother the AV2501AE. The 911 does its scheduled duties without any whining other than an occasional sock consumption and always has a lot of hair in its dustbin. On the other hand the 2501 looses its WIFI connection and stops doing its weekly schedule, WHY does it need WIFI to function? Probably just to gather information on your homes square footage and send back to the mother ship. Oh to get it back on the WIFI takes over 15 minutes of deleting it then reinstalling it. KISS Keep It Simple Stupid

A great robot vac. Runs on schedule and cleans dog hair everywhere it goes. The only problem I faced was Wi-Fi connecting it while pairing with my phone. It took three attempts to succeed. Now I am just happy it cleans on its own.

We have tried other brands, but this one seems to be the best. We have 2 dogs, so a LOT of dog hair. The Shark vacuum maps out your house better than the competitor, and if the battery is running low it recharges itself & then picks up where it left off. It sometimes leaves clumps of hair on rugs, which is why I rated it a 4 on cleaning up hair. Overall, the best robot vacuum!

All I have to say is it’s worth every single penny! I would absolutely buy again!

I have some experience with robot vacuums, from an old roomba shop vacuum cleaner, to a recent Samsung robot vacuum. I lost my Samsung to the Marshall fire, so purchased this Shark robot vacuum to replace it. My wife & I had a Shark stick vacuum that we loved, so we thought to give the Shark 911S EZ a try. It cost only $299 at the time I bought it ~25 days ago. First, the good: The ability of the robot to return to the base and recharge, AND empty its (tiny) dustbin into the base stations dust bin is fantastic. I used the app to program the Shark robot to clean every day at 13h00, so the tiny dustbin doesnt over fill. (If you only vacuum once per week, the robots dustbin might choke before returning to evacuate contents to the base?) The app will actually develop a floor map of where the robot has cleaned. Tech support is available and the agents speak understandable English....but see below. Second, the bad: The software that drives this unit AV911S EZ appears to be glitchy. Ive made 5 phone calls for tech support in 25 days, spending well over 4 hours trying to get the robot to operate as designed. It was quite time consuming to get the robot, my wifi, and the app to communicate. I paid $299 for my model, which has the docking station and attempts to clean in a logical pattern as it builds up a map of your floor plan. This model does not have the AI (Artificial Intelligence) that some very similar Shark models have. This is VERY IMPORTANT, because when you set up the software, the app will ask to choose between AI model and non-AI model. They both have the same docking station, so do not go by the picture on the screen, just remember that AV911S EZ is not AI, so choose No. [Initially the robot would not return to its base. The tech support agent instructed me to delete everything and start from scratch. As the agent guided me through the set up, the question about AI came up and this 2nd time I choose no instead of yes. The end result was that the robot was able to return to its docking base.] There was still difficulty in pairing the app, the wifi, and the robot. By the statements made by the agent, I gathered that this is a glitchy process that must be repeated until it works. I wont recount the few hours of frustration when the robot would simply run out its battery and stall, as these may have been due to an incorrect set up. If you buy this unit, do yourself a favor and have the agent talk you through the initial set up of the software....there are several places where even a tech-savvy consumer is forced to guess what to do. Once the robot was paired over wifi with the app, I was able to set a daily cleaning schedule. The robot has rather weak suction compared to my previous Samsung robot, but as the Shark cleans every day, I think it gets a fair amount of dirt. Dont expect miracles: If you run an AC-powered floor vacuum over the rug after a pass by Shark robot, dont be surprised to see a HUGE amount of dirt in the dust cup of the AC vacuum. Its hard to objectively compare vacuum efficiency, but I can say that Shark robot picks up only half as much dirt as the Samsung robot (my previous model is no longer for sale, or I would have bought it again.) But... the large dust cup on the Samsung had to be emptied after every cleaning, whereas the Shark returns to its dock and transfers dust/dirt to the base station. Another bad point: The Shark needs a lot of attention. Several times during the past few days it has given an stopped cleaning with an app error message that its cliff sensors are blocked. I followed the cleaning instructions and see no dirt on the cliff sensors of this nearly-new unit. Another error message is that Robots bumper got stuck while trying to clean. Instructions are to clean the bumper and make sure it moves freely in and out. I see no evidence of obstruction in the bumper. I believe that these are software glitches. Ive spoken to the agents about software issues, asking whether these glitches will be fixed, and when. They seem to understand that the software that drives the AV911S EZ requires a lot of attention. They do not criticize their own product, but they thinly disguise the need to call in for tech help frequently. They urge me not to return the product to Amazon, but to file warranty claims. Im not willing to rely on the warranty. Why dont I trust the warranty? Because if the software is buggy and Shark doesnt intend to fix it, I would spend lots of time working with Shark tech support, until the time I spend far exceeds the time I wouldve spent vacuuming manually! Yes, the agents are patient and helpful. But at least three times theyve told me to uninstall everything and reinstall. This is quite time-consuming. My Shark model was significantly less expensive ($299) than the same model now (25 days later)... Now it is $420. Is this the same model, or is it updated? Who can say? I ask these questions but cannot get answers. Speaking to the point of excessive time: This Shark Robot saves time by emptying its dust bin into the base every time robot returns to the base. The robot requires you to keep your house neater than you might have in the past, as stray objects will interfere with the robots path--a blessing in disguise. But....I realize that in the month Ive owned the robot, Ive spent more time futzing with it than I would have spent simply vacuuming the floor and rugs!!! I love gadgets, and robot vacuums are cool, but I really want it the robot to SAVE me time. I am probably going to return this within the 30-day grace period because I dont want to be stuck with a product that may not ever be able to work properly. I would keep it if I had assurance that software bugs were being fixed, but it is not possible to determine this. Today, a decent product is not enough; everything seems to be software driven. If the software is problematic, the whole product becomes problematic.