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Dip
> 24 hourInstalled easy, function tested well. App could not find or connect to system.
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PJ
> 24 hourThese things work. If there is even the slightest drip a buzzer goes off. I thought they were a waste of money, but my husband insisted on buying them, and theyve proven to be worth every penny!
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E. A. Lazarus
> 24 hourThe reason for only 4 stars is that I have not had a water leak since installation. I did not see another with this simple functionality. If you even think about buying this you should do it. The alternative of a flood is very painful.
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Shopper9999
> 24 hourThis came with easy to follow instructions and sinking it to my Wi-Fi and using the app was easy.
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Kayaker
> 24 hourI was so hoping that this device would work as advertised. The unit comes nicely packaged and the installation instructions are clear. After installation, our washer would start on cold cycle but then complain that the hot water supply was shut off. After many wasted hours of diagnostics, I determined that removing the wireless controller solved the issue (since it can be used in manual mode). The unit without the wireless controller worked as advertised, but once the wireless controller is inserted it reverses operation of one of the valves! One therefore ends up with one valve ALWAYS in the undesired position regardless of what you do. Contacting the vendor, I received a lame response of having to ship the unit back to VOXX/RCA for repair/replacement on my nickel. No shipping a replacement unit to me or free return shipping! It is clear that there is no testing of these units happening before leaving the factory and for something that can cause significant damage in ones home, that is too risky in my opinion. Needless to say, this baby is going back to Amazon and I am shopping for an alternative.
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Mr BSFP
> 24 hourThis kit came with everything you needed to install it. The packaging was good and installation instruction were good. You could tell that someone really thought about what you need. I would say VERY Professional Kit. I tested it with NO PROBLEMS. I have also recommend it to other already. I WISH I had installed it before having a water problem.
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Scott & Inna
> 24 hourAll items were well organized and packaged in the box. Installation was straight forward. Was not able to setup phone notification initially will try again. My one complaint would be that the drywall anchors are too large for a 1/4 hole and 5/16 is too big so you end up having to rotate the drill bit to enlarge the hole to make them fit. Probably obvious to most.
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Single Dad
> 24 hourWorks as advertised. Downgraded it to 4 Stars because poorly written instructions caused water all over the floor; which had to be mopped up. Connecting power immediately opens the valves. Did not have hoses connected. No Drill size stated for drywall anchor. Had to find size by slowly increasing drill size. Used 1/4 drill and was nice and tight, but anchor still stripped (see photos). Another reason we downgraded it to four stars is that screws intended to hold the unit tight to the wall are partially threaded. They need to be fully threaded. Could never get the screw down enough to hold the unit tight to the wall. The drywall anchor started to spin in the wall. We ended up with two holes in the wall from removing the anchor. Then went up 1 inch to install the unit, to hide the holes, and used our own screws. Before purchasing the unit call their customer service. They could not answer some questions. With all that said, its doing what we needed it to do. The cheap water valves that the Builder installed have rusted opened several years ago. When I ask for help from a friend who was a plumber he said the valves had been soldered on. Would have to rip out the drywall and completely replace the Box. We were using brass Garden hose shut offs because our plumber friend said its working it was a better solution than ripping out the wall; until one night one of the shut offs burst. Had to run and turn off the main. The hoses have been directly hooked up to the open valves for a few years. Just ordered a new washing machine and dryer set and ordered this unit not only to detect leaks but to be replacement valves and to have a water shut-off. Its only been installed for half a day and this unit appears to be working as it is intended. We intend to use the vacation mode to turn off the valves when were finished doing laundry to remove the pressure from the hoses. Because we have the option of turning the water pressure off when not in use we could have stayed with the standard rubber hose, but opted for the stainless steel braid reinforced washing machine hose. It was only a $5 up charge. As you can see in the up loaded pics, they just fit side by side in our laundry room box. Havent zip-tied or routed the wires yet. Will do that when we take out the old washer and dryer the weekend before the new washer and dryer are to be delivered. And thoroughly clean behind and under the washer and dryer. *** update *** 26 Dec 2018. The first controller the LEDs were acting up only after 3 days with both the orange and the green LEDs on at the same time. Called customer service. They said unit was defective and to call Amazon for replacement. Amazon sent advance replacement unit. Switched out the controller and everything has been good for 4 weeks. Returned the other unit right away (otherwise we would have been charged for the second unit). Unfortunately, the new washer that was delivered was defective and we had to put it into the garage and place the old washer back in its place. Waiting for them to bring replacement washer. Thats life sometimes!
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CliffsideCt
> 24 hourOutstanding product with ALL necessary parts included and EASY to follow instructions. We live on the 6th floor and now I dont need to worry about a flood damaging floors 1-5!
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J. DuLaney
> 24 hourUPDATE: Have been speaking with seller. Fully willing to send a replacement and update with the newer version. Great service on their part so moving to 5 stars. First review: We installed the units and initially they worked great. After a few months, the top portion, Blue valve, now is leaking slowly. All of the connections are good but it leaks from the top. After searching for a customer service number to see about an exchange, I cannot find anything and there is no way to return. Will update the rating if able to connect with seller and get resolved.