PumpSpy WiFi Sump Pump Smart Outlet with Sump Pump Water Level Sensor, 24/7Monitoring & Alerts, Works with any 120V Sump Pump, Has Additional Outlet for Backup System For Sump Pump, White

Does exactly what it says it will do, but check it periodically to make sure your phone is still connected. Sometimes if your phone updates you’ll need to sign in to the app again. Had trouble reconnecting so I did a chat session with customer support. They were so helpful and we troubleshooted until we figured it out. It was an error on my part. They told me they would stay on with me until we figured it out! I definitely recommend Pump Spy.

The PumpSpy Smart Outlet (PSO) is pricey, but worth the money with its promise to alert me to sump pump motor malfunction, pump jam, faulty switch, power failure, high water. My goal is to know when my primary pump fails, which means my battery-backup sump is carrying the load and I a few days to change out the primary. My PSO truly appears to solve my goal, but has only been installed for 30-days, which is too short to verify long-term performance. However, I am comforted seeing (1) pump cycles per day, (2) Cycle Length, and (3) Est. Gallons pumped. I emailed PumpSpy support to find out the metric used for Cycle Length (seconds) and what the procedure is to change WIFI equipment (push the reset button on the Smart Outlet). They responded via Email within 24-hours. The only con is Est. Gallons pumped is based on a 75-GPM pump and mine is a 50-GPM pump; therefore, my actual Est. Gallons pumped per day is 2/3 of what is reported in the app.

I have this installed in my basement. I had a problem where my sump pump would run excessively. This would alert me. I was happy. Eventually the switch in the pump failed completely. Given the unusual circumstances of COVID-19, my county being on lockdown, people being advised to stay home, I leveraged the ability of this device to let me know when the pump needed to run so I could limp along until I could order a new pump and find a good time to swap it out. Great. Until I started receiving emails from the company bluntly telling me, and this is from the email, If you do not make the necessary repairs/adjustments, we will temporarily suspend your monitoring service until they are completed. Wow. So I had to stop doing my job (luckily I still have one) so I could drop everything and resolve their problem. Granted, these are extraordinary times, but there was no inquiry about if they could help, no ask if I could address the problem, just a blunt order to fix my pump. Apparently sending emails is too much of a strain for their system. Is this customer service? So again, if you want a cute toy to just tell you things are working fine, you want to see how long your pump runs per cycle, it does the job. It also gets old pretty quick. If you need something to help you out when things go wrong, look elsewhere. Device works great, but the attitude of the company leaves a lot to be desired and really diminishes the value of the device. Pretty pricey toy just to reassure you when things are good, but abandon you when you really need it.

Tried posting review under the 2.0 product listing but Amazon is limiting reviews to verified purchasers. I bought this device January 2022 and could never get it to connect with WiFi. Pumpspy support was unable to resolve issue, suggesting everything I had already tried. I returned the device through Amazon. PumpSpy said they had an updated device under development and would send me one under the beta test program when available. Well they finally sent one February 2023. It worked right out of the box, connected first try. I installed it in my crawl space and its been working flawlessly since. I have an Eero mesh wifi system and have it connected to the guest network like all my IOT devices. Couple minor issues - one is the anchor screw only works with standard outlet. My outlet is GFCI so would not work. I zip tied it to the outlet box since its mounted face down from floor joists. Two is the app has an estimated gallons count but theres no way to customize it to your pump, it just assumes one gallon per second of operation.

I inherited my moms house last year and intend to keep and use it. Unfortunately, the house is two hours away and located in a small community where pretty much every basement is running a sump pump or two or has had drain tiles installed. Although I have a young farmer friend who checked the pumps every few days, I was looking for an alternative and this seemed to fit the bill. I am running two sump pumps--one in the basement and one in a culvert system outside the house. I purchased a PumpSpy for the inside sump and was pleased by how easily it set up. The idea of receiving a text if there is a problem is really nice. I purchased another PumpSpy for the outside unit, but the unit is not rated for exterior use. With some minor rewiring, we were able to locate the unit inside the house and I now have two functioning units that I check every morning from two hours away. In the last month, the PumpSpy showed that the inside pump was running for only five seconds and then shutting off. An inspection showed a sticky switch which was fixed. A week ago the other unit alerted me that the outside pump was running excessively. An inspection showed that the float had gotten stuck against the side of the sump hole. One final, note: I have had some minor issues. An email will solicit a quick response from the company with a solution to the problem. I strongly endorse these for monitoring sump pumps.

I bought one of these when I moved into my new home almost two years ago after having a very constantly active sump pump at my old house. Went to install it and discovered my sump pit was bone dry. According to my neighbors, we never get water in our pit because our neighborhood is essentially situated on a 700 foot sand hill. I ended up leaving my PumpSpy installed and on despite the fact my pump never runs. Lately it’s been saying my sump pump has been running anyways, and I can prove that’s not true because I also have a Wyze cam installed in my pit which never shows it running, and there’s still dust on the bottom of the pump from the last time I opened the pit two years ago. Yet the PumpSpy is saying it’s running. If it thinks my dormant pump is running, I wouldn’t trust it to give me accurate data if my sump was active. Piece of junk. Only thing I use it for now is to send me text messages when my WiFi goes down.

Update March 2019 - It has not started sending those alerts as I complained in the review below. Overall,I am satisfied with the performance of this device. I believe there is a lot of room to make improvements such as allow customers to setup custom notifications depending upon cycle length, # of cycles, time of day etc.. But overall I am satisfied and will rate it at 4 starts... for This unit doesnt alter for any sump pump malfunctions as it claims. It only monitors if sump pump is consuming electricity or not and just monitoring for how long or often it runs for. It doesnt even do the basic check of if pump normally runs for 30 seconds and t it gets stuck is one time it gets stuck and keep running for 15 minutes, it never picks up that. It has happened to me multiple times now, it never sends any alerts at all. To me its the most basic alert that it needs to send right away... Its waste of $150 for nothing....

The customer service is pretty good. HOWEVER, I bought two, and both had a red ring within the year. They did replace both, but the worst part is the app, hands down. It randomly loses all of your information. You have to constantly check on it to ensure that it is working or else you may not be notified of pump failures. This kind of defeats the purpose of pump monitoring, if I have to do monitoring of my pump monitoring. You no longer receive texts of failures, it only allows emails, which is only as fast as your email sync. PumpSpy app randomly decided to no longer work, and I just happened to find out that it switched to Smart Power 24/7. On paper, it is a good product with great customer service. In execution, especially the app and notification, it is awful, and causes almost as much concern as no pump monitoring at all.

Several problems installing & using. Still deciding whether I want to return it. Requires an app on your phone to connect & use. The app is clunky. The one step to connect the pump spy to my home wi-fi turned out to be an hour long ordeal. Once connected, it worked for a couple weeks then stopped recording the activity of my sump pump (though it still seems to be able to report high water or loss of internet). Their tech support claims its because my wi-fi signal is too weak. Typical; blame the customer! I know thats not true because my smart TV is located nearby & it can stream movies & shows without a problem. Pump Spy tech support told me I should get a wi-fi repeater; everyone Ive talked to thats used one of these says its a bad idea because it slows down the internet for your whole house.

I would have given 5 stars but for some reason the app ran very slow on my phone. It should be pointed out that the installation is phone based and not thru web site. I was a little prepared because I read a lot of the reviews online before the purchase. I have an android based phone therefore downloaded the purple PumpSpy app. For some reason the app runs slow for me so patience was the key. It took a good 40 minutes to get PumpSpy connected to my Wifi. I have a FIOS and so happens PumpSpy is less than 10 feet from my WiFi router. I rebooted my phone twice and re-read the instructions like 10 times and followed each step. And finally their app pulled up my Wifi so I could enter password, otherwise I was going to contact them. I have tested power outage, high water and getting pump cycle info.