PumpSpy WiFi Sump Pump Smart Outlet with Sump Pump Water Level Sensor, 24/7Monitoring & Alerts, Works with any 120V Sump Pump, Has Additional Outlet for Backup System For Sump Pump, White

Tried posting review under the 2.0 product listing but Amazon is limiting reviews to verified purchasers. I bought this device January 2022 and could never get it to connect with WiFi. Pumpspy support was unable to resolve issue, suggesting everything I had already tried. I returned the device through Amazon. PumpSpy said they had an updated device under development and would send me one under the beta test program when available. Well they finally sent one February 2023. It worked right out of the box, connected first try. I installed it in my crawl space and its been working flawlessly since. I have an Eero mesh wifi system and have it connected to the guest network like all my IOT devices. Couple minor issues - one is the anchor screw only works with standard outlet. My outlet is GFCI so would not work. I zip tied it to the outlet box since its mounted face down from floor joists. Two is the app has an estimated gallons count but theres no way to customize it to your pump, it just assumes one gallon per second of operation.

This may be expensive, but its worth it! I needed something to tell me when my pump was cycling on and off. This is the only product I can find. It is well worth the expensive price tag. It does exactly what it says it supposed to do and I have had zero issues so far. It is very easy to set up and very easy to navigate the software. ** One month later_ the high level alar is stuck on. Water level never got high and even without the high level sensor the alarm is still on. With the alarm on the u it will not record how many times the pump cycles. Looks like it was too good to be true***

Others have indicated challenges setting up the WiFi connection but I did not experience any issues. I set it up using an iPhone 8 running iOS 12 and it took about 5 minutes to get it online. The instructions were short and easy to follow. I also found it reconnects to WiFi quickly (within 1 minute) when unplugging and replugging back in. Plugging the device into the GFI outlet is as simple as it can get although the alignment of the center hole to secure to the outlet/junction box didn’t align with my outlet (maybe it’s my particular outlet?) Not sure if others have had this problem but it is secure without it and don’t feel there is any likely risk of it falling out. As others have indicated the outlet you plug your pump into (on the device) is ‘loose’ so you’ll likely need to use some electrical tape or zip tie to make sure it doesn’t fall out. I’m running a two pump setup so the main pump gets plugged into the ‘monitored’ outlet of the device to get data on number of cycles run and run time; I found the app to refresh with cycle data almost instantly after the pump cycles off. The high water sensor is mounted above the main pump float level and slightly below the battery backup pump sensor level and when testing I found the phone app alert to come through basically instantly. I’ve found the alerts (high water, normal water, lost power, power restored) from the phone app to be basically instantaneous. You can also setup text message alerts, which are redundant with the phone app alerts, but I found them to be on a lag compared to the app alerts at times but good feature if you want to alert other cell phones that don’t/can’t have the phone app. I tested a loss of power to router (i.e. no WiFi) scenario and it took about 10 minutes to receive the alert that there was no connectivity (the alert is triggered because the manufacuter’s server hasn’t received a communication from the device). Others have indicated issues with the connectivity after having it installed for some time, too early for me to tell but I’ll update my review if I experience that down the road. Overall I like that this device will alert me instantly when the power to the outlet is out (if the GFI trips) and when the water level breaches the high level sensor (say if my main pump fails) because both of these scenarios would indicate my battery backup pump is running and that means I have a window of time to get things back online. I also like that it will alert me within a reasonable time (10 minutes) when the device doesn’t report into the manufacturer’s servers because it likely indicates a full house power outage and that my battery backup pump is running. I didn’t give it 5 stars because of the shortcomings with the mounting hole (to the outlet) and because of the loose fit of the pump plug into the device.

Setup using the app is cumbersome (using Samsung Galaxy S21+), manual setup is probably the way to go. I never did get the app setup to completely work (got me about 90% there, still had to add the device in the app via the serial number), while the manual setup worked much more reliably in my testing. Instructions for both methods are included in the packaging. Some interesting network notes for those who may have more restrictive firewalls/network setups: 1. Outlet requires 2.4Ghz band for wireless communication, will not see 5Ghz networks. 2. Outlet seems to be hard-coded to use 8.8.8.8 as its primary DNS, and will not use DNS servers offered via DHCP. Thus will require UDP/53 outbound. 3. Outlet seems to communicate status information to the PumpSpy servers via TCP/8081. Thus will require TCP/8081 outbound. Text/Email/Push notifications seem to work fairly reliably. No immediate issues noted, and pump status information (water level and cycle info) seems to be communicated to the PumpSpy servers quickly. Time will tell...

The Pump Spy is excellent at monitoring the water level and run times/frequency of the sump pump. Notifications can be set up and work as expected. Great to be able to see how many times the pump runs each day and of course if there is a power outage. We had a basement flood due to a sump pump failure and this product provides extra peace of mind. App/website are not the flashiest but they provide the data required and no issue with functionality. With heavy rains, I need to know if I have sump pump issues as basement can flood. I have a back up pump, connected into a different power circuit in case the original circuit trips and I have a back up generator. Support is above and beyond the best! Email support helped me on a Saturday afternoon and during Sunday to get it working. Best Support EVER!! I love this device and am now recommending to all my friends and work groups.

We were concerned our sump pump was running too often. PumpSpy was super simple to install, and works exactly as advertised. We can see historical data on when and for how long our sump pump operates. The App also provides an “estimate” of the volume pumped, which is not really accurate but we don’t use that info. The high level alarm will text us an alarm as well. All in all a great investment for peace of mind!

2018/15/11. Very disappointed. First device was DoA. Amazon support was good in setting up the free return, but I wasted a lot of time trying to make it work in the first place before giving up and calling Amazon. Second device was purchased and received. It works, but now its evident that the App is defective. Beyond setting up the App and pairing with the device, I am unable to click through to the device data. Lots of time wasted trying to sort this out too. Ive even tried getting to the data through their website, but cant get beyond clicking the login button. PumpSpy Website has no information on this problem. Their auto response to my email to their support indicated Ill have to wait until the next day for a reply. Ive called Amazon support again, and at least theyve answered the phone. Unfortunately they were unable to help. They called the manufacturer but, of course, there was no response. NOTE: The last para of their Ts & Cs At any time prior to renewal, PumpSpy may, upon 30 days written notice, establish new prices for Monitoring Services 2018/15/11 UPDATE: I received an email reply yesterday evening from PumpSpy explaining that the website log in is not yet functional. It would be a good idea to display a proactive message saying just that. The sender of the email had also linked my device to the App at his end and I now receive data. Now that I’ve reviewed the data, I am questioning how they are estimating the amount of water pumped, since nowhere in the set up have I been asked to input the model of my pump or even minimally it’s hp. Additionally, although the data clearly shows power interruption on two occasions (at the moments I was installing it at the pump site, and later uninstalling it to get the S/N from the back of the device) at no time did I receive a pump power outage alert on the programmed alert cell phone numbers. I have raised my review from one star to two because, given last night’s PumpSpy’s email, support has been fairly responsive.

I was debating on whether to give this review a 4 star rating or a 5 star rating. I settled on a 5 star rating solely due to the support response speed I received. If it were based on my 1st attempt at installation it would be a 1 star rating. The product would have gotten a 4 star rating once working but the great support bumped it back up to 5. Let me elaborate. This product is solid, and works well, once it works. I had trouble getting it installed, but once working, it works great. Let me elaborate below: 1. Installation: This is where I had issues, which was even more frustrating because I am an IT professional and as such this should have been a breeze. The included pamphlet for install is well designed, but my experience did not match. Basically on the step where you plug the outlet into your AC outlet, you are supposed to connect to the Wifi network named PumpSpyOutlet that the device puts off, then you connect to that Wifi network then launch the app and then tell the app which Wifi network to connect the outlet to. For me it showed a Wiced Wifi network. I connected to it and the app does nothing. I got a pop-up on my android phone to sign in as if it were a public WiFi network or hotel etc. Basically this directs me to the internal web server page of the device. Luckily on this page there is a Wifi button and you can tell the device which Wifi network to use, but the app doesnt show data in this scenario. The ring turned green, meaning my outlet WAS connected to the Wifi, but something on the back-end was wrong or I had a defective device. Not counting my issues, the install is pretty simple, and the hardest part, which is not hard at all, is to get down by your sump pump and screw the metal bracket around your discharge pipe to put the high water sensor about an inch above your actual sump pump float that kicks it on, and then run the connector to the bottom of the outlet. Your WiFi must reach your sump pump area (obviously). NOTE: Ideally you are supposed to use the included screw to mount the outlet into the box rather than just plugging it in on top of the existing face-plate to avoid accidental slip out etc. This would work if your existing outlet is a two-outlet box. Mine was a single outlet box so the screw hole didnt line up, but that it is fine, it is in there pretty tight so I dont think it would fall out by itself ever. Just be aware that screwing in your PumpSpy outlet may not work if you have a single port AC outlet. 2. Support Solution: Email is the only support option available, which I did at about 6PM Eastern on a Friday. I honestly didnt expect to hear back and figured I would have to do a swap through Amazon. The next morning on Saturday they emailed me basically saying that they have had some devices here and there that show the Wiced network, rather than the PumpSpyOutlet network. The Wiced network is the build in Broadcom web server from what I can tell, and they needed my serial number and PumpSpy account email and they would link up my PumpSpy unit (serial #) to my PumpSpy account. They emailed me about 4 hours later before I even had a chance to respond checking in and asking for the serial #. I replied with the required info and a few hours later they had it fixed. Now when I launched the app I could see the data that was being collected by my PumpSpy outlet. 2. Using the product / app: Now that they had the back end fixed, I now see my data. I can see lots of info, including Wifi status, Main Outlet status, Sump Pump status, Water Level status, Last Cycle time, Cycle Length & # of Cycles today. All very neat. The Alert tab shows which alerts have happened (high water, sump pump issue etc.) and the history tab will show you how many cycles and approximately how many galons of water it pumped out that day. The Contacts area of the app is where the magic happens, you can put in as many phone numbers or email addresses as you like, so I put in my personal cell, work cell, work email and wifes cell # for alert. I tested it by lifting the water sensor (to simulate if water rose the float) and within a few seconds I got my messages to let me know. It also lets you know when it returns to normal. Being alerted within a few seconds is perfect. It supposedly will also let you know if it stops hearing from your SmartOutlet within a few minutes, I guess if the Wifi goes down or your lose power at the house. UPSIDES: The service is free, the only cost is the hardware. The hardware is a bit high, but the value is great if youve ever had any flooding anywhere, ever. I am sure part of the hardware cost goes into paying for the servers that host the sump data and notificaiton systems as well. The support was quick and nimble. The data is great, the peace of mind is great. DOWNSIDES: My settings area of the app has no Wifi section so I am not sure how I would ever change the Wifi network it was connected to if needed, I guess I could factory reset it and then use the Wiced network to get it on a new network, but that seems like something overly technical for most people. I should be able to use the app to point it to a new WiFi network. If the servers ever go down, this product becomes absolutely worthless, it relies entirely on servers in the cloud and your device reports to them, this device does NOT contact you directly if there is an issue (the notification is sent from their servers in the cloud), which is good because its a lot less complicated than running your own SMTP server or something like that, but it has the downfall that if this company ever goes out of business, the outlet is useless. OVERALL: It is clear that this is a very small company, but they do a great job of looking professional. The website is top notch, the product packaging is just as good as you would see on any product at Walmart, the pamphlet is professional etc. The only tip-off that this was a small company was the app only lists about ~100 downloads for the Android version and the emails, while helpful, lacked a signature, persons name and was probably just some guy checking that email address on his phone, but thats fine since the support was quick and helpful. I would recommend that you buy it especially if you only have one sump pump. The peace of mind is worth it.

For better or worse, I dont take the time to write many reviews. With this item, I could not help myself. We moved into a house with a sump pump three years ago. In over 50 years I had never lived in a house with a sump pit and found that I was obsessed with the operation of our sump pump for the first couple of years in the house. I bought water sensors, paid for sump pump flood insurance and laid awake at night listening for it to engage and had neighbors checking our house every other day when we were out of town -- all because I was so worried about flooding ruining our partially finished basement walkout. After the first pump (installed by our builder during construction) failed after 18 months - which I didnt discover for two days (and the pump ran for an hour to clear the backed up water), I became convinced I needed a back up. A plumber recommended two pumps at different levels rather than a battery backup (water backup not an option as we are on well). I found this item while researching battery backups and thought it would be of benefit -- it turned out to be perfect. It was no issue to install and now I can check on the status anytime I want, and will get a notification if the power goes out (if it doesnt report to the server) or if the water reaches the level of the wire sensor in the pit. I honestly started sleeping through the night after installing this - and leave without worry now. Yes it is a bit pricey but includes the lifetime monitoring - so no monthly fee. The only downside I see at all is that if the company were to go out of business, the monitoring ends, and therefore the usefulness of the product. Hopefully PumpSpy will be in business for many years to come. . . This really is a five star product in my book.

I could not be happier with my purchase of the PumpSpy. I live in a wet area, my house backs up to a bike path, so the ground is graded away from it and towards my house, so my sump pump is going off constantly (thanks to PumpSpy I now know the last time it rained my pump went off 1,179 times in one day). Having the knowledge of how often my pump goes off is huge, especially since pumps are only rated for a certain number of cycles in a lifetime, so having this data is great to know when I should be replacing my pump. I also love the alerts, and the water level indicator. I feel so much better knowing that I have this now and I will get alerted proactively if the water level overtakes my current pump (I do also have a backup). If you have a sump pump that is pretty active I couldnt recommend getting one of these more. I almost feel like it is a must have. Just add it to the cost of having a sump pump. Setup was very easy, I had this working inside of 10 minutes and I havent had a problem since. Even when I lost power and when I had my wireless access point replaced in my house this reconnected with no issues. They are also very responsive on Twitter as well, working on new features for their app. Great purchase, thank you!