PumpSpy WiFi Sump Pump Smart Outlet with Sump Pump Water Level Sensor, 24/7Monitoring & Alerts, Works with any 120V Sump Pump, Has Additional Outlet for Backup System For Sump Pump, White

For better or worse, I dont take the time to write many reviews. With this item, I could not help myself. We moved into a house with a sump pump three years ago. In over 50 years I had never lived in a house with a sump pit and found that I was obsessed with the operation of our sump pump for the first couple of years in the house. I bought water sensors, paid for sump pump flood insurance and laid awake at night listening for it to engage and had neighbors checking our house every other day when we were out of town -- all because I was so worried about flooding ruining our partially finished basement walkout. After the first pump (installed by our builder during construction) failed after 18 months - which I didnt discover for two days (and the pump ran for an hour to clear the backed up water), I became convinced I needed a back up. A plumber recommended two pumps at different levels rather than a battery backup (water backup not an option as we are on well). I found this item while researching battery backups and thought it would be of benefit -- it turned out to be perfect. It was no issue to install and now I can check on the status anytime I want, and will get a notification if the power goes out (if it doesnt report to the server) or if the water reaches the level of the wire sensor in the pit. I honestly started sleeping through the night after installing this - and leave without worry now. Yes it is a bit pricey but includes the lifetime monitoring - so no monthly fee. The only downside I see at all is that if the company were to go out of business, the monitoring ends, and therefore the usefulness of the product. Hopefully PumpSpy will be in business for many years to come. . . This really is a five star product in my book.

Update 2018-12: The PumpSpy unit didnt handle a power surge/spike so great. The unit reported the power was off properly, but then didnt report the power was restored even though it had been. It was a very short spike/outage and luckily I was home when it occurred. A simple unplug/replug of the unit reported power restored, but this would be a bit concerning if I didnt have other devices to check the power and pump state. Still overall happy with the unit and waiting for the first sump pump failure to get more info on how well it works during that. Initial: Initially, I had quite a few issues getting this setup. Being an IT person that can normally sort out these issues made it even more frustrating. But then I found the secret page three of the instructions with the manual setup steps and it went well after that. Tip, be patient waiting for the outlet to change from red/yellow to green. Says it will take a minute but actually took a few to link up and be happy! Ive attached Page 3 as an image and it can be found on the PumpSpy website with a bit of digging. Now to see how it handles issues, our pump runs continuously and typically fails every 12-18 months. Hooray natural springs under the house...

We live in an area where our sump pump runs fairly often. We installed PumpSpy several months ago. It was very easy to install. We checked the pumpspy reports regularly on our cell phone. All of a sudden, it started to report a ridiculous amount of water being pumped. It was so much water reported, that we suspected that the PumpSpy unit was defective. We emailed tech support a couple of times. They responded quickly, but didnt diagnose the problem perfectly, they did give us a hint. We finally realized that there was a rock stuck in the impeller blades of the sump pump. This caused the pump to not be able to pump water, but, since it was still drawing current, and running most of the time, PumpSpy reported that it was pumping a lot of water. (PumpSpy works by measuring electricity going through it to the pump). We were able to fix the sump pump. Since PumpSpy alerted us that there was a problem, we were able to fix it. Without PumpSpy, we would not have known there was a problem until we had a massive flood.

Installation is easy. Remove an outlet cover plate and plug in the pumpspy, and use the included long cover screw to keep it firmly attached. The high water float was also easy to attach. Connection to my wireless was a snap too. From my perspective the info one can get at anytime is all that is needed. You know what the current status is as well as cycle data (includes last cycle time, length, and current cycles that day. It also provides a summary by each day so you can see operation over days. As one would expect, usage mirrors rain. Biggest benefits: is if power is out, signal lost, pump quit or water level is above where pump should have come on, you get a text alert. Also, no monthly fees! The only negative I seem to have, is the first time I touch the phone app icon, I get an error message. Tap again, and Im on. Since the sump is in my crawl and we winter away, knowing that it is working etc is great. If it quits I know to call in the repairman. 4 out of 5 stars may be harsh, but 5 means perfection, and the app while close isnt.

I would have given this product 5 stars because I love it but the app stalls and you get the wheel spinning every time you bring it up without shutting the app down. I have to shut the app down and restart it and it works fine The data from the app is accurate and amazing .Hope there is an update as this feels like a easy bug to resolve bug

I have two sumps in our basement, with water sump backup on one, and whole house generator. We have a fair amount of groundwater in our neighborhood, so they run fairly often, especially when it rains. Have had to replace sumps every few years over last 19 years of living here due to frequency of use, but even with redundancy of two interconnected pits, would always have to rely on noticing one was not working. With these devices, now get alerts with power disruption, sump failure with water level sensor, and also feedback on how often they are running. This is great piece of mind, and superior to an alarm you might miss. Only glitch in installation was ease of reset button, which after direct tech assistance, discovered you need a sewing needle pushed in fairly far to reset. Paper clip, tooth pick or finishing nail wont do. I wish direct tech support was available without having to leave email, but when needed to troubleshoot, call back was very helpful and much appreciated.

I like the concept, however, the installation was a bit clunky. They certainly have room to improve the installation process. I would have given 5 stars if the application was a bit better and if the installation process worked more seamlessly.

The customer service is pretty good. HOWEVER, I bought two, and both had a red ring within the year. They did replace both, but the worst part is the app, hands down. It randomly loses all of your information. You have to constantly check on it to ensure that it is working or else you may not be notified of pump failures. This kind of defeats the purpose of pump monitoring, if I have to do monitoring of my pump monitoring. You no longer receive texts of failures, it only allows emails, which is only as fast as your email sync. PumpSpy app randomly decided to no longer work, and I just happened to find out that it switched to Smart Power 24/7. On paper, it is a good product with great customer service. In execution, especially the app and notification, it is awful, and causes almost as much concern as no pump monitoring at all.

Overall happy with product, very nice to known when and how much the pump is working. Was a pain to get connected to wifi, had to use the alternate setup with the device ID. Adroid users be warned you need to tap the word BACK top right in app to navigate the menu. Taping the android back button dumps you out of the app, currently. Also it typically takes a while for the app to signin to my pump (I just hit signin and go read reddit, when it finally logs in the app will pop back up). But, no monthly fee, so Im ok with the app being a little unpolished. Overall very happy with my purchase!

They have restored ability for app to track historical data thankfully. Otherwise there isn’t really much point to this device. Every once in awhile the app can’t see the device and I’ve had to delete and reinstall app. Apart from that if you want to know if your sump pump is working, how often, and even projected water out this is the only thing I found on the market. Worth the extra money upfront since there is no subscription needed.