PumpSpy WiFi Sump Pump Smart Outlet with Sump Pump Water Level Sensor, 24/7Monitoring & Alerts, Works with any 120V Sump Pump, Has Additional Outlet for Backup System For Sump Pump, White

Overall happy with product, very nice to known when and how much the pump is working. Was a pain to get connected to wifi, had to use the alternate setup with the device ID. Adroid users be warned you need to tap the word BACK top right in app to navigate the menu. Taping the android back button dumps you out of the app, currently. Also it typically takes a while for the app to signin to my pump (I just hit signin and go read reddit, when it finally logs in the app will pop back up). But, no monthly fee, so Im ok with the app being a little unpolished. Overall very happy with my purchase!

I initially reviewed Pump Spy 5 stars but took down my review when they took away the software monitoring. That was not smart at all. After they received numerous complaints on Amazon they restored Pump Spy. Now I love Pump Spy again! I would even pay them $10/year for this service which I would not blame them for doing. At least they would add software features and make the product even better. Any more than this I would not be happy. Unfortunately, my guess, they now limit Pump Spy history to about 3 months. I miss my long term history. Why not make it available for download to a spreadsheet? Not the end of the World. Sure its a little tough to connect to wifi when power goes out or something like that but with patience you can figure out. Perhaps some people have problems with signal in basement - I added a cheap wifi extender to solve this issue.

I love the functionality of this and, when it works, its great. The app was screwing up recently and tech support let me know it wasnt me and they were working on it. Thats all fine now. BUT, I keep seeing that my sump pump has 3 second runs between the normal 20 second runs. Ive been seeing this for about 6 months. Happens once or twice a day. I put in a new sump pump and, to my shock, started getting the same 3 second run notices. Not possible that 2 pumps by different manufacturers are each having these short runs. The Tech support guy thinks its a fairly weak wifi signal ~ 60db thats causing this. I suppose Id need to add an extender to test that. Otherwise, great product!

Terrible customer support. I’ve never had any follow up after emailing and leaving multiple messages. The app isn’t working correctly and does not give correct measurements. It also shuts off for no reason.

I have two sumps in our basement, with water sump backup on one, and whole house generator. We have a fair amount of groundwater in our neighborhood, so they run fairly often, especially when it rains. Have had to replace sumps every few years over last 19 years of living here due to frequency of use, but even with redundancy of two interconnected pits, would always have to rely on noticing one was not working. With these devices, now get alerts with power disruption, sump failure with water level sensor, and also feedback on how often they are running. This is great piece of mind, and superior to an alarm you might miss. Only glitch in installation was ease of reset button, which after direct tech assistance, discovered you need a sewing needle pushed in fairly far to reset. Paper clip, tooth pick or finishing nail wont do. I wish direct tech support was available without having to leave email, but when needed to troubleshoot, call back was very helpful and much appreciated.

My unit does not give me data on my pump performance as it is supposed too. My friend likes her PumpSpy and tells me it works well. It comes with a water level monitor that works. If my main pump failed and the back up kicked in. My old pump failed and my basement flooded. I really want to avoid that. The advantage of the data I do not get would warn that the main pump is in trouble. I have been working with customer service and they are sending a new unit. They have been pleasant to deal with. This is an up date.

07/08/2022 - I am revising my rating as the history feature has been returned to the app. 06/13/2022 - Today I am lowering my rating from 5 stars to 3 stars after confirming with their tech support that the history data feature has been removed from the app. I can no longer recommend this product. I have been using this monitor for 2 years and was very happy with its performance. I have Apple iPhone and had no problems setting it up or connecting to my WiFi (two floors above). I have recommended it to others. I have received power outage alerts and during/after a rain storm I check to see that the pump has been running. I know that when working, my pump runs for 17 seconds and in a extreme downpour can run once every 1-2 minutes. Why is this important? Knowing your pumps characteristic nature and knowing your rainfall you can monitor the run data and detect a failing pump. One example is a worn impeller or cracked case will result in longer run times but not continuous running. PumpSpy has decided to delete the historical data feature that allowed me to periodically review past cycles and verify that the pump is operating normally. Someone else said they stored 90 days of history on their servers (data is not stored on your Outlet or your app/smartphone). I called Tech Support and they called back and confirmed the deletion of this feature and gave their reason. IMHO its a cost issue, as we dont pay for monitoring service, but somebody has to pay a server provider to host their service and store user data. I suspect as more people bought the product, their cost (which include data storage) increased and paying these costs was being paid from future sales. Sustaining this model can be problematic. Having this history feature is a key feature and PumpSpy probably needs to consider offering yearly cost for users who want historical data. Just a theory. One the positive side, if PumpSpy sees the error of their ways, it would be easy to reinstate the history feature.

Overall this is a good product and I would purchase again. I did have the same connectivity issues, noted by others. System didnt want to connect to internet with 3-4 bars- I purchased a WIFI booster and it connected without issues. PROs: does what is says- monitors sump pump activity and alarms very quickly and reliably. CONs: the outlets are not tight- primary sump pump has no issues--back up sump pump has a heavy plug which has worked out of the outlet...a zip tie fixed this. Side note: this was installed on a new build house, which flooded prior to closing, when power was lost. So, I know the basement will flood if there isnt a workable pump system. I complained to the builder about the constant activation of the sump and was disregarded- I used this system via the app to show the builder that my pump was activating 2500+ times a day and discharging up to 27K gallons of water (Yes!!!!). The builder came out and found that a discharge line they installed was essentially recirculating water to the foundation. This wouldve burned out the primary pump and flooded my basement. This product, while expensive, does what its supposed to do.

Installation is easy. Remove an outlet cover plate and plug in the pumpspy, and use the included long cover screw to keep it firmly attached. The high water float was also easy to attach. Connection to my wireless was a snap too. From my perspective the info one can get at anytime is all that is needed. You know what the current status is as well as cycle data (includes last cycle time, length, and current cycles that day. It also provides a summary by each day so you can see operation over days. As one would expect, usage mirrors rain. Biggest benefits: is if power is out, signal lost, pump quit or water level is above where pump should have come on, you get a text alert. Also, no monthly fees! The only negative I seem to have, is the first time I touch the phone app icon, I get an error message. Tap again, and Im on. Since the sump is in my crawl and we winter away, knowing that it is working etc is great. If it quits I know to call in the repairman. 4 out of 5 stars may be harsh, but 5 means perfection, and the app while close isnt.

I was looking forward to this but unfortunately disappointed in the execution. The device was not detected as a supported model by the app. Doing the manual setup failed in the same way. It also doesnt support 5GHz Wifi, so youll need to be on a 2.4GHz network for your app / phone to see it, which I didnt care to mess with. Then I had issues with the bottom outlet working for other devices. The connection was loose so just wiggling the plug in the socket would disconnect power. I plugged my nearby dehumidifier into that outlet and it would keep shutting off if I wiggled the cord. After difficulty in setup, poor app experience, poor app reviews, lack of 5GHz wifi, and loose power connection, I lost faith that it would meet my needs. Could be a great product, but needs some work on setup and quality. If they release an updated version addressing these shortfalls I would reconsider. While I like the ability for it to detect a pump degrading, for now you could just get a smart outlet that monitors power draw and pair it with a water detection sensor (like abode) for half the price... the route Ill be taking now, then you also wont have a single source of failure for reporting either.